Senior and Disability Services - Aging and Disability Resource Connection Specialist

Senior and Disability Services - Aging and Disability Resource Connection Specialist

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Studies have shown that candidates that are female and/or BIPOC are less likely to apply for jobs unless they meet all the qualifications, they find in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don’t meet every minimum qualification described or are unsure if your experience could be considered related experience.

Bilingual English/Spanish Encouraged.

This position is FLSA non-exempt and eligible for overtime. This position is union represented. Provides initial screening for all potential consumers looking for information related to aging and disability services in the community including information and assistance, referral to other agencies, and referral to appropriate individuals within the Senior and Disability Services program. Interviews consumers by telephone, and in their homes as needed, to help gather information to identify needs.

Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work‑related associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.

Demonstrates positive acceptance of constructive feedback and suggestions, to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services. This position is a Mandatory Reporter by statutory requirement.

• Provides information and referrals to programs administered by OCWCOG as well as other community programs and service providers.
• Provides first contacts with consumers through telephone calls, email, in their homes, or walk‑in contacts.
• Screens and assists individuals with identifying long‑term and short‑term care needs, programs, and benefits available to consumers based on income and service criteria.
• Provides service referrals based on state managed ADRC database as directed in ADRC policy.
• Mails information about services and applications for services to consumers.
• Responds to situations requiring short‑term assistance.
• Responds to referrals made on behalf of consumers by service providers and community members.
• Interviews consumers, service providers, and community members regarding consumer service needs.
• Arranges for and/or develops resources for providing assistance from family, neighbors, churches, service organizations, etc. as needed.
• Coordinates with medical professionals and mental health professionals as needed.
• Receives all Preadmission Screening (PAS) requests from hospitals and nursing facility staff and enters screening data for PAS case managers.
• Performs screenings for services provided by OCWCOG.
• Records all calls and encounters with consumers in appropriate state and internal information systems as directed by policy.
• Updates the state managed ADRC Referral database as directed by policy.
• Acts as a mandated reporter of abuse and neglect of adults over age 65, adults with physical disabilities, adults with developmental disabilities, adults with a mental illness, and any children under 18 years, to appropriate agencies.

• Provides presentations and outreach to community groups and businesses.
• Provides follow‑up to assist consumers in accessing appropriate resources or services.
• Provides advocacy on behalf of consumers as needed, including facilitating the referral processes for community services groups and agencies.

• Attends meetings,…