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Functional Analyst, Site Support
Job in
Albany, Linn County, Oregon, 97321, USA
Listed on 2025-11-27
Listing for:
Ball Aerospace
Full Time
position Listed on 2025-11-27
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Functional Analyst, Site Support
Company:
Ball Corporation
Location:
Millersburg, OR, US, 97321
Job Category: IT Administration
Req.
This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role. Under Colorado, California, Connecticut, Minnesota, and Pennsylvania law, you have the right to exclude or redact age‑related details—such as your date of birth, school attendance dates, or graduation dates—from your resume, cover letter, CV, or other supporting documents (e.g., transcripts, certificates).
Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non‑merit characteristic.
Primary purpose of the position:
Provide IT Support, responding to end user inquiries and troubleshooting issues promptly and efficiently. Responsible for overseeing the implementation, performance tuning, and recovery procedures for mission‑critical enterprise systems and supporting infrastructure. This role serves as a technical resource in IT administration for complex operating environments, recommending configurations and operations of IT components. The position involves investigating feasibility, analysing requirements, and developing detailed specifications to provide high quality service to our customers.
Essential Responsible Areas:
- Administer and support complex environments, including core infrastructure tools and technologies. Perform hands‑on administration tasks including installation, configuration, backup, and recovery.
- Review monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements.
- Ensure the delivery of high quality technical solutions that meet business needs. Configure, develop, test, monitor, and support changes and enhancements to IT environment.
- Takes a broad perspective to identify innovative business solutions that challenge the business on their assumptions of how they will successfully execute their plans.
- Administer systems and/or networking in a large corporate environment with multiple global locations and a user base of 15k+.
- Perform duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management. Utilize other industry ITSM best practices where relevant to Ball’s future.
- Adhere to security best practices, governance, and compliance laws such as HIPAA, SOX, GDPR, LGPD, etc.
- Define detailed specifications in compliance with operations architecture to solve complex business problems.
- Work closely with third‑party vendors including software providers, implementation partners, and consultants.
- Tune infrastructure parameters for efficient resource utilization and suggest improvements for optimization.
- Provide Tier 2 infrastructure support, follow support escalation processes, and maintain documentation.
- Suggest improvements to optimize the current environment with tools for efficient turnaround.
- Creates and maintains standard operating procedures (SOP) and other necessary documentation.
- Broad training in a related field usually acquired through college. Bachelor’s degree in a relevant field preferred.
- Job related experience for 2–5 years minimum.
- 3+ years development experience implementing solutions for complex systems support business processes.
- Experience in communicating and collaborating with external and internal customers to analyse information needs and functional requirements and deliver the following artifacts as needed: functional requirements (business requirements document), use cases, GUI, screen and interface designs.
- Experience in driving process and technology re‑engineering…
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