POOL Instructional Assistant ; Library

Overview

[POOL] Instructional Assistant 1 (Library) – Albany Campus, Albany, OR

Please see Special Instructions for more details. Applications submitted to this recruitment pool are reviewed on an as needed basis. Qualified applicants will be contacted when positions become available.

Please complete the online application and upload or attach the following required documents:

• Resume
• Unofficial Academic Transcript (if needed to meet minimum qualifications)

If your transcript is issued in a language other than English, please include a translated copy.

Position Title:

[POOL] Instructional Assistant 1 (Library)

Employment Requirement

Criminal Background Check - C4

Division/Department:
Library

Location:

Albany Campus, Albany, OR

Staffs the college-wide Student Help Desk and resolves students’ software and hardware problems. Coaches students one on one and in small groups in digital literacy and advanced application use. Performs technical work on software and hardware projects and maintains computer lab.

Education and Experience:

• Position requires a high school diploma, GED, or equivalent.
• Requires experience, education, or demonstrable knowledge in a computer or technical help desk field.

Knowledge and

Skills:

• Requires a thorough understanding of the operation and maintenance of computers and software programs, including working knowledge of Windows, Microsoft products, printers, scanners, wireless network, cloud storage, video conferencing, and email, sufficient to address student questions or problems.
• Requires well-developed interpersonal communication and customer service skills to interact with our diverse community.

Abilities:

• Requires the ability to maintain the lab and equipment safely and in an organized manner; to instruct students in the use of equipment and programs.
• Must have the ability to learn new software as needed.
• Must be able to organize and prioritize work and manage time effectively despite frequent interruptions.

• An educational approach focused on helping students learn to help themselves versus a problem solving approach is preferred.
• Spanish Language fluency, preferred.

Physical

Skills and Abilities:

• Requires good arm, hand, and finger dexterity to operate a keyboard and other office equipment.
• Requires sufficient hearing and speaking to communicate effectively with staff and students.
• Requires visual acuity to read numbers and words.
• Must be able to lift and navigate light to medium (10-50 pounds) weight equipment or objects. Requires the ability to stand, sit, bend, stoop and crawl.

Working Conditions:

• Work is performed indoors in a highly visible, busy, interruption-filled library with minimal exposure to safety and health hazards.
• Work activities rotate between sitting at a computer station to walking to and from student computer stations. Substantial time is spent working at a computer.
• This position may also include scheduled shifts working remotely.