Director of Operations

About The Job

The Director of Operations oversees end-to-end daily operations, ensuring the Albany site operates safely, efficiently, and in alignment with company standards and strategic priorities. This role leads cross‑functional teams, manages workflows across supply‑chain and operational processes, and partners with regional leaders to drive continuous improvement, financial performance, and customer service outcomes. The Director of Operations is accountable for operational governance, cost control, resource allocation, and ensuring the site performs at a high operational and financial standard.

They act as the central point of contact for all site‑related decisions, risks, and escalations.

• Lead all day‑to‑day site operations, ensuring safe, efficient, and compliant execution across production, logistics, planning, inventory, and procurement activities.
• Provide leadership, direction, and support to on‑site teams and functional leads.
• Ensure clear coordination and communication across departments to maintain seamless operational flow.
• Maintain alignment between supply, demand, and operational capacity to meet service and production goals.
• Oversee production scheduling, inventory flow, and inbound/outbound logistics.
• Support regional leaders and cross‑functional teams to ensure materials and products move through the supply chain effectively.
• Coordinate with internal and external warehouse and storage locations within the Oregon network.
• Monitor operational performance and site‑level KPIs, identifying opportunities and driving actions to improve efficiency, productivity, and service levels.
• Manage site financial performance, including operating costs, resource utilisation, and budget adherence.
• Drive initiatives that ensure the site remains financially sustainable, efficient, and competitive.
• Ensure operational processes, safety protocols, and site practices comply with company, regulatory, and industry standards.
• Develop, implement, and reinforce standard operating procedures and governance frameworks.
• Lead resolution of operational issues and escalations, ensuring decisions follow governance and compliance requirements.
• Champion a strong safety culture through leadership, communication, and visible engagement.
• Ensure all safety, environmental, and quality standards are upheld across the site.
• Conduct and support safety audits, incident investigations, and compliance reviews.
• Lead and support continuous improvement activities aimed at reducing cost, increasing throughput, and improving quality and service.
• Identify operational risks, inefficiencies, and bottlenecks, implementing corrective actions or process improvements.
• Participate in regional or cross‑site improvement initiatives and knowledge‑sharing forums.
• Use ERP, planning, and reporting systems (Navision, Anaplan, Power BI) to support decision‑making and maintain operational visibility.
• Review site performance data and prepare reports for senior leadership as required.
• Ensure data accuracy and transparency across operational and supply‑chain activities.
• Provide coaching, mentoring, and development opportunities for staff and functional leads.
• Foster a collaborative culture focused on teamwork, accountability, and innovation.
• Maintain flexibility in managing direct reports as organisational structure evolves.
• Represent the site in the North America Supply Chain Leadership Group.
• Support strategic initiatives and business priorities as assigned by senior leadership.
• Perform other duties as required.

• Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration, or equivalent experience.
• 7–10+ years of progressive experience in operations or supply‑chain leadership.
• Proven experience leading teams and influencing across functions.
• Strong knowledge of supply‑chain, logistics, production, and inventory operations.
• Demonstrated ability to develop and implement standard processes and governance frameworks.
• Strong analytical and problem‑solving skills with a data‑driven mindset.
• Excellent communication, leadership, and interpersonal skills.
• Ability to manage multiple priorities in a dynamic, fast‑paced…