Senior and Disability Services - Program Supervisor

Senior and Disability Services - Program Supervisor

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Studies have shown that candidates who are female and/or BIPOC are less likely to apply for jobs unless they meet all the qualifications they find in the job description. We are seeking the best candidate for the job, and that candidate may come from a less traditional background. We encourage you to apply even if you don’t meet every minimum qualification described or are unsure whether your experience could be considered related.

Bilingual English/Spanish Encouraged.

This vacancy can be filled in either Albany or Toledo.

This position is FLSA‑exempt and not eligible for overtime. This position is management. Responsible for the day‑to‑day operations of an assigned Senior and Disability Services work group. Interprets policy, implements procedures, directs staff, develops systems, and monitors work activities. Coordinates services within Senior and Disability Services and other local health and social agencies.

Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all people courteously and respectfully. Engage in effective team participation through willingness to assist and support co‑workers, supervisors, and other work‑related associations. Develops good working relationships with department and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.

Demonstrates positive acceptance of constructive feedback and suggestions, to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Demonstrates excellent decision making and problem solving, especially when overseeing and guiding decisions on difficult and ambiguous situations. Regular attendance is required to meet the demands of this job and to provide necessary services. This position is a mandatory reporter according to statutory requirements.

• Job Duties #1 – Staff supervision 50%
  • Develops, implements, and evaluates staffing plans to support service delivery for the assigned program.
  • Selects, trains, and supervises assigned personnel.
  • Reviews workloads, reports and records, personnel assignments and status of ongoing work and various projects to plan and evaluate staff activities.
  • Completes annual performance reviews.
  • Assists staff in problem solving any type of service, financial, safety, or abuse case situation. Obtains clarification through Program Manager and/or DHS Aging and People with Disabilities Division (APD).
• Job Duties #2 – Program Implementation and Policy 35%
  • In coordination with the Program Manager, provides policy and procedural interpretation and direction for the Senior and Disability Services program.
  • Reviews proposed policy and makes recommendations.
  • Provides general policy and case consultation to assigned staff.
  • Serves as a Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulation, and works with managers to train and address reporting concerns with Agency staff.
  • Assists with, or coordinates immediate responses for APS and Adult Foster Home (AFH) situations resulting in a risk to consumer safety, keeping APS & Licensing Manager informed of actions and risks in such situations.
• Job Duties #3 – Promote Quality Assurance 10%
  • Conducts selective periodic case reviews to determine if required work is completed, if service plans are appropriate, and mandated policy and procedures are followed.
  • Meets periodically with the Program Manager to discuss program functioning.
  • Completes reports as assigned.
  • Responds to inquiries, complaints, problems, or emergencies affecting availability or quality of service.
  • Gathers and analyzes data/reports to effectively monitor and adjust workload/assigned tasks based on worker availability and workload demands.
  • Serves as a technical resource for employees and other managers with protective services and licensing questions, and policy…