Retail Operations Coordinator

Job Summary:

Coordinate and lead retail operations of Campus Store including buying of general merchandise through fiscally responsible measures to support students and staff. Purchases general merchandise for resale in the Campus Store, including the Albany campus and the Benton Center. Plans, organizes, oversees inventory, retail sales, and fiscal operations for the entirety of Campus Store businesses. Ensures product margins are maintained on merchandise.

Leads and oversees the part-time and student employees and merchandise at Roast Runners Coffee Shop operations on-site as needed. Schedules, trains and leads part-time and student employees on overall operations.

• Coordinates with the Director in budget development for Campus Store all general merchandise categories. Maintains and monitors the annual budget for all categories throughout the fiscal year. Plans, organizes and oversees all aspects of the general merchandise categories, including inventory management, retail sales, and fiscal operations. Maintains inventory and reorders as needed. Secures prices, creates purchase orders, places orders and processes merchandise into the inventory control system.
  
  Ensures merchandise is documented from the point of order.
• Coordinates with the Director to evaluate the sales performance of general merchandise categories for the Campus Store. Assists the Director in setting financial and service goals and objectives for these categories. Ensures adequate product margins are maintained through pricing.
• Orders, processes, and approves invoices for payment for all general merchandise school, office, and art items. Research previous sales history and customer demand. Determines product mix. Returns defective and incorrect merchandise and resolves credit requests. Ensures items are stocked, back-stocked, and priced correctly. Processes merchandise into inventory control systems. Prints bar code labels as needed so items scan ces items on sale.
• Establishes and maintains successful vendor partnerships. Negotiates with vendors to obtain favorable terms, discounts, prices, transportation costs, rebates, and co-op advertising dollars. Maintains current knowledge of industry issues, gross margins, product developments, trends, and inventory analysis. Evaluates the ‘sell-through’ of items and determines if items should be marked down, or written off and donated. Attends trade shows when requested. Maintains merchandise margins and strategizes increased turnover to ensure consistent department profit and growth.
• Oversees work of part-time non-contracted and work-study employees to assist with all aspects of general merchandise delivery. Assists with recruitment and selection. Schedules, trains, assigns, and reviews work. Provides input to the Director for performance appraisals and disciplinary actions for part-time and work-study employees.
• Assists in maintaining accurate fiscal operations of the Campus Store. Works with the Business Office to reconcile daily operations, provide accurate reports, and maintain cash handling processes.
• Places special orders for non-stock merchandise for campus department buyers. Sorts non-stock and stock merchandise orders, and facilitates delivery of merchandise to campus departments.
• Facilitates and oversees the process for providing accurate supply lists for classes that require supplemental materials as a requirement. Ensures the Campus Store complies with HEOA law surrounding this process.
• Rectifies credits, discrepancies, and processes invoices for accounts payable. Works with Accounts Payable staff and/or vendors to resolve and reconcile discrepancies.
• Communicates yearly schedule of deadline dates for course…