SaaS Renewal Account Representative

SaaS Renewal Account Representative

Location:

Remote - Eastern Time Zone

The SaaS Renewal Account Representative will play a pivotal role in maintaining and growing relationships with key clients who utilize our Software as a Service (SaaS) and print solutions. You will be responsible for ensuring client satisfaction, driving product adoption, and maximizing revenue opportunities within your assigned accounts. This role requires a combination of excellent communication skills, being extremely organized, technical knowledge of the SaaS product, and a strong focus on strategic customer success.

The role of a SaaS Renewal Account Representative is crucial in ensuring the success and growth of key clients.

• Develop and maintain strong, long-lasting relationships with key stakeholders within the client organizations.
• Understand the clients' business goals and objectives to align our SaaS solutions with their needs.
• Monitor customer usage and performance, identifying opportunities for improvement and providing guidance.
• Maintain a deep understanding of the company's SaaS products and services.
• Consistently achieve or exceed sales quota by driving customer renewals, upsells, and expansion opportunities.
• Identify upsell and cross-sell opportunities within key accounts.
• Collaborate with the sales and marketing teams to develop strategies for expanding revenue within existing clients.
• Address client inquiries, concerns, and issues promptly, coordinating with the support and technical teams when necessary.
• Ensure client satisfaction by resolving issues effectively and efficiently.
• Maintain accurate records of client interactions and activities using CRM tools.
• Provide regular reports and updates on account performance and opportunities.

• Bachelor's degree in business, marketing, or a related field (or equivalent experience).
• 2 years+ proven experience in account management, preferably in the SaaS industry.
• Strong communication, negotiation, and interpersonal skills.
• Technical aptitude and the ability to understand complex software solutions.
• Problem-solving skills and the ability to work under pressure.
• Excellent organizational and time management abilities.
• Results-oriented mindset with a focus on achieving and exceeding revenue targets.
• Experience with CRM software and sales analytics tools including Salesforce and Salesloft.

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive:
For you, for us, for growth.

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