Senior Administrative Support Specialist - Public Dept

Supporting communities and changing lives

Responsible for assisting in processing applicants for housing in the Public Housing (PH) and Housing Choice Voucher (HCV) programs and in performing a variety of clerical tasks related to the admission and continued occupancy of residents. Primarily responsible for interviewing that must be conducted for applications, community services, zero income interviews, orientation interviews. Responsible for the Department receiving at least a satisfactory rating concerning HUD Department scoring systems such as Public Housing Assessment System (PHAS), SEMAP (Section Eight Management Assessment Program) and other future HUD required evaluation systems.

• Assist with processing applications for Public Housing, ensuring all documentation is complete and accurate.
• Conduct applicant and resident interviews, including orientation, zero-income, and continued occupancy interviews.
• Prepare and distribute recertification notices, packets, and assist residents in completing forms.
• Provide information regarding community services and resident programs.

• Support departmental efforts to maintain compliance with HUD scoring systems such as the Public Housing Assessment System (PHAS) and other HUD-required evaluations.
• Administer and maintain the work order system, ensuring timely tracking, updates, and closures.
• Maintain departmental files, records, and documentation in accordance with HUD and City policies.

• Answer incoming calls, greet visitors, and respond to general inquiries; refer complex matters to appropriate staff.
• Prepare and distribute resident rent statements, late notices, and related communications.
• Maintain office supplies and equipment; submit requisitions as needed.
• Process incoming and outgoing mail, including courier and postal deliveries.
• Maintain a clean and organized lobby and office environment.

• Safeguard confidential information and ensure compliance with ethical standards.
• Perform duties across functional areas when needed to balance workload, cover absences, or assist during peak periods.
• Undertake additional tasks as assigned by management.
• Performs related tasks as assigned.

• Knowledge of federal, state, and local laws, rules, and regulations pertaining to low-income housing.
• Familiarity with HUD Public Housing operations, occupancy standards, and management practices.
• Knowledge of interviewing techniques, recordkeeping, and file management.
• Working knowledge of agency computer systems and housing software.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to interact tactfully and professionally with residents, applicants, and community stakeholders.
• Strong organizational skills and attention to detail.
• Ability to perform basic mathematical calculations related to rents, payments, and reporting.

Required:

High school diploma or GED equivalency.

Preferred:
Associate degree in Public Service, Business Administration, or related field. Two (2) years of experience in housing, property management, or social services preferred. Valid North Carolina driver’s license required.

• Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Must be able to perform medium work exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Must possess the visual acuity to prepare and analyze reports, operate a computer, tablet, and mobile device, perform mechanical tasks in a technology infrastructure, do extensive reading, and do visual inspections of related technology components.