Maintenance Caseworker III Lead​/Trainer

Job Title

Trainer has responsibility for training newly hired personnel in all Income Maintenance (Medicaid and Special Assistance) policy and procedures for both applications, recertifications and case maintenance. This involves instruction in current policy, agency/unit intake procedures, interview techniques, verification procedures, program interoperability, and referral to other agencies. Training of new personnel will take them from their initial exposure to DSS and carry them through the point at which they can conduct thorough client interviews and disposition applications/cases on their own with only minor supervision.

New employee's work is reviewed according to mandated time frames and feedback is provided to the Supervisor. Other duties will include quality assurance for the IM Programs. Trainer will conduct second party reviews, as directed, of all Income Maintenance caseworker's completed work on a regular basis to assure that casework is being completed in a timely and correct manner. This will be accomplished by randomly pulling cases from caseworkers, as directed, and completing a second party review on each case that is reviewed.

This position will provide a primary contact for the problem resolution (i.e. troubleshooting) for all programs administered through NC Fast (North Carolina Families Accessing Services through Technology), which specifically includes assuming responsibility for "fixing' complex problems and a where the consequences of such action can have considerable effect on the client. This employee will be involved in resolving client complaints and appeals of actions taken by IMC II staff, analyzing program and system wide issues and offering recommendation for corrective action.

This employee will provide a wide range of tasks in the eligibility determine/redetermination process which requires an in-depth knowledge of all income maintenance programs and functions. This employee will assist supervisors with second party checking of redetermination cases and complete other redetermination functions.

Starting pay is $46,629 or DOQ

Conducts second party reviews on case actions, verifying correctness accuracy of all case actions; reviews errors with caseworker and retrains.

Provides daily technical assistance regarding eligibility policies and procedures and NCFAST system to lower-level caseworkers.

Trains new or transitional employees in all aspects of job tasks and program functions such as interviewing techniques, program policies and procedures, documentation, budgeting, and multiple state and local technology systems.

Creates training materials such as cheat sheets and keying instructions.

Assigns tasks to caseworkers in NCFAST and monitors reports to ensure program deadlines are met.

Interviews clients, takes applications, gathers information, assesses needs and situations, determines eligibility, and processes applications, changes, and recertifications for Food and Nutrition, Medical Assistance, Emergency Assistance, and related programs as assigned.

Computes initial budgets and revises budgets as changes occur in the household or in income which may be complex and time consuming based upon client's situation and assets.

Enters and maintains case data in the appropriate county and state systems.

Maintains a caseload and reviews all cases at designated review periods to determine a family's or individual's continuing eligibility.

Documents case records; maintains records, files, and confidentiality.

Gathers and reviews household income, financial resources, and residency data. Reviews declaration forms and other application forms, verifying through telephone calls and correspondence with local government representatives, employers,…