Vice President of Operations, LTSS

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find e, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

The primary responsibility of the Vice President of Operations is to lead Monarch’s long‑term services in supporting, educating, and empowering people with developmental and intellectual disabilities and mental health to choose and achieve what is important to them.

• Responsible for major clinical and administrative responsibilities delegated by the Chief Operations Officer as it pertains to behavioral, emotional, and medical issues associated with individuals with developmental disabilities/mental illness.
• Responsible for overall financial stability of programs as delegated by Chief Operations Officer.
• Will analyze and adjust accordingly to maintain program sustainability.
• Develops, plans, organizes, implements, and coordinates operations in a manner that promotes growth and achievement for individuals supported, staff, agency, community, and all other stakeholders.
• Uses a range of communication skills and strategies to establish and maintain mutual relationships with the individual, staff, co‑workers, supervisors, other stakeholders and people who are important to the individuals receiving services.
• Work with Performance Improvement Department to ensure the quality of programs, regulatory compliance, complaint resolution and use of best practices.
• Partner with Education department to identify, develop and present training related to services and operations, ensuring staff meet regulatory training time frames.
• Supervises and leads a cross‑functional team of professionals across the agency in sustaining quality services and development of new initiatives.
• Report and share information with the Chief Operations Officer to ensure he/she is kept fully informed on the condition of the organization and important factors influencing it. Prepare high quality written reports which succinctly identify organizational outcomes.
• Sets quantifiable goals, monitors work output, and evaluates results to ensure that departmental and organizational objective and operating requirements are met and are in line with the needs and mission of the organization.
• Maintain trainings as required and requested.
• Demonstrate knowledge of emergency procedures and assist in crisis situations.
• Demonstrate knowledge of and comply with all agency policies and procedures.
• Complete all other relevant responsibilities assigned by the supervisor.
• Driving and travel may be required.

• Bachelors:
  Human Services (Required)

• Drivers License (Valid) - USA

• Developmental and Intellectual Disability Experience | 7 Years | Required
• Management experience in the field of intellectual developmental disabilities. | 4 Years | Required

Monday - Friday (8:00am - 5:00pm)

40

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR or call .

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.