Delivery & Customer Experience Specialist

The Delivery & Customer Experience Specialist is responsible for safely delivering and setting up furniture while providing an exceptional white-glove customer experience. This role serves as the final in‑home touchpoint, directly influencing customer satisfaction, brand perception, and long‑term loyalty. In addition to delivery duties, the position supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer‑centric experience across all interactions.

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
• Document and report damaged or missing items and escalate customer concerns as needed
• Provide exceptional customer service and represent the brand professionally in all interactions
• Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
• Support warehouse activities including receiving, staging, and organizing merchandise
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
• Assess and document service issues, capturing detailed information and communicating findings to management
• Perform other duties as assigned

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
• Document and report damaged or missing items and escalate customer concerns as needed
• Provide exceptional customer service and represent the brand professionally in all interactions
• Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
• Support warehouse activities including receiving, staging, and organizing merchandise
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
• Assess and document service issues, capturing detailed information and communicating findings to management
• Perform other duties as assigned

• Strong customer service and communication skills
• Ability to deliver a high-quality, white-glove customer experience
• Basic mechanical aptitude for furniture assembly
• Attention to detail and accuracy in documentation
• Problem-solving skills with sound judgment and escalation awareness
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Professionalism and ability to represent the brand positively

• High school diploma or equivalent preferred; equivalent combination of education and experience will be considered
• Valid driver’s license with an acceptable driving record
• Ability to safely operate delivery vehicles
• Ability…