Client Service Representative - Part-time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Centre using your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll be the first line of support, answering questions, assisting with transactions and proactively connecting clients with the right team members. You’ll also work flexible banking centre hours which may include evenings and weekends, and you may be required to work at multiple banking centres within a reasonable travel distance.

To help deliver a great client experience you’ll be on‑site full‑time.

• Client engagement – help clients manage their accounts and products, focus on the client experience and make interactions meaningful, and connect them to the right CIBC team members.
• Problem solving – listen, ask questions, and put yourself in the client’s shoes. Own client issues and know when to lean on others to create a better solution.
• Leveraging technology – become a technology expert and introduce clients to mobile banking applications, helping them manage their banking needs.

• Client Issue Resolution
• Client Service
• Customer Experience (CX)
• Digital Literacy
• Empathy
• Financial Products
• Interpersonal Communication
• Standards Compliance
• Transaction Services

At CIBC, your goals are a priority. We offer a competitive salary, incentive pay, banking benefits, a benefits programme (subject to plan and programme terms and conditions), a defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support and Moment Makers, a social points‑based recognition programme. Our spaces and technological toolkit will help you bring together great minds to create innovative solutions for clients.

You can also benefit from Purpose Day, a paid day off for personal growth and development.

Location:

Alberton

Employment Type:

Regular
Weekly

Hours:

20
Full‑time on‑site engagement with flexible banking centre hours, including evenings and weekends, and possible travel to multiple centres within reasonable distance.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb