Sales Person

ESSENTIAL FUNCTIONS

• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals.
• Advises customer on quality, style, or value of home furnishings merchandise and in selecting appropriate items.
• Develops expertise in customer experience and sales execution to properly meet the needs of the customer.
• Verifies prices are correct and each item is accounted for on sales orders.
• Calculates sales discount as warranted in determining sales write up.
• Prepares and/or places tags on merchandise; places tags on all merchandise especially for sales promotions.
• Sets up advertising displays and/or arranges merchandise on counters and sales floor to promote sales; stocks shelves, counters, tables and other sales areas with merchandise.
• Loads pick‑ups as needed and obtains customer signature on receipt for pickup.
• Attempts to resolve customer complaints regarding delivery of damaged or incorrect merchandise.
• Makes sales prospecting calls via telephone utilizing various telemarketing sales techniques; maintains accurate records in the CRM system. Updates and maintains accurate customer records and activity within the CRM system.
• Handles customer inquiries in person or via telephone.
• Attends scheduled sales meetings.
• Regularly inspects and maintains assigned sales area for cleanliness and orderliness; cleans shelves, counters, and floor displays.
• Assists customer in completion of credit application, answers questions regarding Company/store policy and/or procedures.
• Sets up delivery or pickup times with customers and documents appropriately.
• Composes and sends thank‑you notes to customers for their business.
• Keeps records of sales.
• Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
• Operates a personal computer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions.
• Follows and adheres to Display Standards, Customer Service Counter Standards, and Telephone Standards.
• Comply with the Farmers Sales Floor Standards as well as actively engaging customers with our S.W.I.N.G. program.
• Enters customer service issues in PQA as assigned.
• Upholds and promotes our H.O.M.E. values:
  Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

• Assists in other store departments as required.
• Performs other related duties as required.

High School Diploma or GED required; six months experience in practical retail sells; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position. Bilingual in English and Spanish preferred.

• Data Utilization
  :
  Requires the ability to review, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
• Human Interaction
  :
  Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
• Equipment, Machinery, tools, and Materials Utilization
  :
  Requires the ability to operate equipment, machinery, tools, and/or materials requiring complex and rapid adjustments.
• Verbal Aptitude
  :
  Requires the ability to utilize a wide variety of reference and/or descriptive data and information.
• Mathematical Aptitude
  :
  Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.
• Functional Reasoning
  :
  Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi‑routine standardized work with some latitude for independent judgment concerning choices of action.
• Situational Reasoning
  :
  Requires the ability…