Library Customer Assistant II

Perform a wide variety of technical and clerical library work involved in the circulation of materials; respond to customer requests for library materials, services and information; perform technical and clerical work in support of various sections of the library and provide general information and assistance to library customers.

Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

High school diploma or GED and two (2) years of library, general clerical, or customer service experience.

Possession of a valid New Mexico Driver's License or the ability to obtain within ninety (90) days from date of hire. Possession of a City Operator’s Permit (COP) within 6 months from hire date.

• Office procedures, methods and computer equipment
• Principles and procedures of record keeping
• English usage, spelling, grammar and punctuation
• Principles of customer service
• Library services and functions
• Dewey Decimal System of classification
• Library terminology
• Library operating procedures and policies

• Accurately perform routine tasks involving data entry and sorting
• Perform a variety of general clerical work
• Utilize specialized software
• Respond to requests and inquiries from the general public
• Communicate clearly and concisely
• Establish and maintain effective working relationships with those contacted in the course of work
• Perform the essential functions of the job with or without reasonable accommodation