Coord,Student Ops

Coord, Student Housing Ops

UNM Residence Life & Student Housing (RLSH) is looking for a highly motivated individual to join our team as the Facilities Student Housing Operations Coordinator to work in a dynamic, student-oriented, and academically focused residential environment. Residence Life and Student Housing is a comprehensive department that manages all aspects of the housing experience with a capacity of 2500 residents over 9 residential buildings.

Under the Associate Director, the Student Housing Operations Coordinator plays an essential role in the daily operation of the residential facilities. RLSH operates year‑round and serves a variety of campus and community populations.

Summary Under general supervision, coordinates the collection, maintenance, and reporting of student housing data and related systems such as TMA, Torus, Ccure, and Avigilon. Implements processes related to the business operations of the unit providing operational support to residents and departmental staff as well as internal/external constituents. May train and supervise student employees performing facilities customer service and transactional duties.

• Ensures effectiveness of housing data management systems, including maintaining accuracy of data for tracking and reporting purposes, creating custom tables and reports based on organizational needs, ensuring functionality of systems by testing and implementing system updates and releases, and providing training to departmental constituents, as needed.
• Collects, analyzes, interprets, and summarizes data in preparation for generation of statistical and analytical reports.
• Processes and/or supervises the processing of routine housing transactions; serves as the initial point of contact for problem resolution.
• Serves as a liaison between residents, prospective residents, families, housing administrators, other departments, and/or external consistencies in relation to day‑to‑day operational and technical issues.
• Performs duties to support housing programs/operations including maintaining data, conducting analysis, reviewing documentation, developing and disseminating communications, performing outreach, and responding to inquiries, while ensuring compliance with relevant policies.
• Provides specialized support for student housing requests and needs - keys/access control for staff and residents, inventory of storage/supplies, etc.
• May supervise personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
• Participates in and/or assists with special projects and events affecting the entire University residence hall system.
• Serves as Campus Security Authority as outlined by the Clery Act.
• Performs miscellaneous job‑related duties as assigned.

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to foster a cooperative work environment.
• Ability to communicate effectively, both orally and in writing.
• Skill in the use of personal computers and related software applications.
• Strong computer skills, to include database management, word processing, spreadsheets.
• Ability to gather data, compile information, and prepare reports.
• Records maintenance skills.
• Ability to verify data input and correct errors.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to investigate and analyze information and draw conclusions.
• Ability to resolve customer complaints and concerns.
• Knowledge of customer service standards and procedures.

• Limited physical effort required.
• Limited exposure to physical risk.
• Most work is normally performed in a typical interior/office work environment.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.