NCCC Assistant

Job Purpose

The NCCC Assistant is the primary contact for the National Customer Care Center. This role communicates, directs, and coordinates supportive services for field support and Numotion locations. The position also performs administrative and clerical tasks as necessary to meet company objectives while maintaining confidentiality.

• Answer the National Customer Care line and route all customer grievances from the 1.800 phone line to the appropriate team members and leadership.
• Work directly with service and repair leadership to communicate all manufacturer recall directives.
• Support all Numotion departments and locations with phone rollover activity.
• Complete callback requests and assign voicemails within Numotion metric threshold.
• Assist customers with completing  survey.
• Triage and forward erratic driving complaints to Customer Experience Team.
• Assist Numotion customers with basic demographic/scheduling status questions/concerns in a friendly/timely manner.
• Assist customers and clinicians with MyNumotion App access/reset.
• Complete all call dispositions properly.
• Prioritize and plan work activities; use time efficiently and effectively; take initiative on projects and day-to-day activities; follow up on projects as needed.
• Speak clearly and persuasively in all situations; listen, clarify, and respond effectively.
• Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs.
• Work well alone or with a team; balance individual and team responsibilities; support everyone’s efforts.
• Complete administrative tasks correctly and on time; support organization’s goals and values.
• Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation.
• Consistently be on time; cover work responsibilities when absent; attend meetings and appointments punctually.
• Follow instructions, respond to management direction; take responsibility for actions; keep commitments; commit to long hours when necessary to reach goals.
• Approach others tactfully; react well under pressure; treat others with respect and consideration; accept responsibility for actions.
• Perform other related duties as assigned.

Associate’s degree in a related field or an equivalent combination of education and experience may be considered.

• Strong computer skills in word processing, spreadsheet applications, database, web-based presentations, and graphic design.
• Ability to perform each essential duty satisfactorily.
• Ability to read, analyze, and interpret general business periodicals, professional journals, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from managers, clients, customers, and the public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Bilingual preferred.

• Ability to meet essential functions with reasonable accommodations if necessary.
• Ability to sit for long periods of time.
• Must be highly mobile, able to access all areas of the premises.
• Ability to work overtime as necessary.
• Occasional requirement to stand, walk, and reach with hands and arms.

Numotion offers competitive compensation packages, including medical, dental, vision insurance, short-term and long-term disability, a 401(k), and life insurance.

Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

• Accountability
• Personal Impact
• Clear Vision
• External Focus