Admin Assistant - Speech and Hearing Sciences Clinic

Admin Assistant 3 Requisition  Working Title Admin Assistant 3 - Speech and Hearing Sciences Clinic Position Grade 08

This position is unique in that the academic component includes supporting faculty in delivering high-quality undergraduate and graduate education programs, while also playing an integral role in the department’s clinical operations. The position will perform a variety of administrative and clinical support duties which require a range of skills and knowledge of organizational policies and procedures.

Working closely with the Department Administrator, Clinic Director, and Patient Clinical Support Coordinator, this position will perform all tasks related to our clinic, including but are not limited to the following:

• Interact with and/or oversee interaction with patients in person and/or over the phone, assess the nature and urgency of complaints; obtain preliminary patient and insurance information, and schedule and coordinate appointments with practitioners.
• Obtain, create, and maintain patient charts, histories, and related records and files; maintain manual and automated patient record‑keeping systems.
• Assist with patient billing, enter and maintain billing data and records, coordinate all financial and administrative procedures and documentation for the clinic.
• Provide receptionist, staff, and secretarial support for the clinic; schedule and facilitate meetings and/or classes, initiate and prepare correspondence, research information, and prepare reports as appropriate.
• Assist with all clinical administrative procedures, records, and documentation in compliance with relevant regulations, policies, and standards; compile and prepare operational and activity reports, in compliance with procedural requirements.
• Ensure that all graduate students are in compliance with Department Clinic requirements.
• May supervise and/or lead lower‑graded staff and/or student employees.
• Perform miscellaneous job-related duties as assigned.

**** The final salary for this position is dependent upon total Education and Experience****

See the Position Description for additional information.

• If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University’s influenza vaccination requirement.
• All regular, non‑temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.

High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year‑for‑year basis.

• Experience scheduling appointments and maintaining calendars; scheduling, coordinating, and facilitating meetings, facilities usage, events, and/or travel arrangements, as required.
• Proficiency in Microsoft Office Suite – Word, Excel, and Access.
• Minimum of two years reception experience, preferably in a clinical setting.
• Experience working in a clinic environment including knowledge of patient registration procedures and documentation, care charts, patient histories, and medical terminology.
• Ability to establish, update, and maintain unit files, inventories, and records; implement and maintain data management systems, as required.
• Knowledge of clinical operations and procedures including experience with Cerner Millennium applications such as Scheduling Power Chart, IDX, and other Frontline procedures.
• Ability to react calmly and effectively in emergency situations.
• Experience with UNM purchasing policies, PCard, and Chrome River Expense.
• Familiar with UNM Business Policies and Procedures.
• Ability to converse with clients in Spanish.

Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University’s…