Service Advisor and Collision Advisor

Service Advisor:

We are looking for an energetic and customer-focused Automotive service and collision advisor to join our team! In this position, you are required to explain the findings and recommendations from our Auto Technicians to the customer, insurance, or warranty companies. We are a 35-year independent dealership with sales, service, parts, collision, and detailing. Our service department and collision center have more than doubled in the last 6 years, and we are looking for the right person to continue to help us as a team.

Requirements:

• Minimum high school diploma or GED equivalent required
• worked with collision software CCC
• worked with automotive repair software and estimating
• Secondary education is not required (though it can be a plus), but you should have a solid baseline knowledge of cars and the ability to learn quickly.
• Good customer service skills and prior experience are expected
• Capable of listening to customers' needs and learning to present the technician's recommendations to the customer
• A great attitude: A positive, supportive team player
• This is a full-time position and requires automotive experience
• WE ARE NOT LOOKING FOR SOMEONE WHO CALLS IN ALL THE TIME OR OTHER ISSUES.
• Digital inspections and computers are a plus.
• Spanish speaker a plus.
• 5-day work week, open Saturdays, and every other week is required, with a day off during the week.

Duties and Responsibilities:

• Assist in customer service
• Perform general housekeeping around the shop
• Driving all kinds of cars and light trucks (including manual transmission) for customer rides or quality control purposes
• Assist in scheduling appointments and generating estimates
• Assist with incoming or outgoing phone calls as appropriate
• Effectively communicate with internal and external customers
• Follow up with progress and/or follow-up calls and/or emails
• Document repair and maintenance changes on the repair order in the approved manner
• Adhere to parts ordering, write up, delivery, and follow-up processes
• Establish and maintain strong, positive working relationships and customer loyalty to encourage repeat and referral business and build long-term clientele.
• You’ll be given the ability to resolve customer complaints and questions