Assistant Service Manager

Service Advisor:

Zia Automotive NAPA Auto Care Gold is in our 35th year in business in a 5-year-old new state-of-the-art service center with 16 bays, 16 lifts, ADAS programming, nine techs, and full benefits. We are seeking an energetic, customer-focused Assistant Service Manager to join our team! In this position, you are required to explain the findings and recommendations from our Auto Technicians to the customer.

This is an excellent opportunity to learn the ins and outs of the auto care industry and advance your career! We have been using iPad tablets since 2014, with over 27k digital inspections to help our customer experience. This job will pay between 55k and 75k plus benefits for the right person. We seek someone who can take us to the next level and is a rock star.

This is a rare opening. Please apply if you have at least five years of automotive service writing experience. View us at  We are looking for the right person; sales experience and Spanish proficiency are a plus. Once again, we are seeking a long-term, reliable employee who wants to grow with our company and work 45- 50 hours per week, including every 3rd Saturday.

We are a 35-year independent dealership that sells Pre-owned Inspected Autos, Repair Services, Parts, Collision repair, and other related products and services.

Requirements:

To be considered, you must have a 5-year minimum as a service writer. This is a rare opening

• Minimum high school diploma or GED equivalent required
• Secondary education is not needed (but could be a plus), and an ASE certificate and sales training are a plus.
• Must have strong customer service skills and at least 5 years of experience.
• Capable of listening to customers' needs and learning to present the technician's recommendations to the customer
• A great attitude: A positive, supportive team player who must be reliable and show up to work on schedule. Do not apply if you can't work a 45-hour work week.

Duties and Responsibilities:

• Assist in customer service
• Perform general housekeeping around the shop
• Driving all kinds of cars and light trucks (including manual transmission) for customer rides or quality control purposes
• Assist in scheduling appointments and generating estimates
• Assist with incoming or outgoing phone calls as appropriate
• Effectively communicate with internal and external customers
• Follow up with progress and/or follow-up calls and/or emails
• Document repair and maintenance changes on the repair order in the approved manner
• Adhere to parts ordering, write-up, delivery, and follow-up processes
• Establish and maintain strong, positive working relationships and customer loyalty to encourage repeat and referral business and build long-term clientele.
• You’ll be able to resolve customer complaints and questions.
• Every 3rd Saturday is part of the job, no exception!