Key Account Customer Care Specialist

Key Account Customer Care Specialist

Vitality Works Inc - Albuquerque, NM 87121

Salary Range $28.00 - $35.00 Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Customer Service

Come Grow with Us!

Vitality Works mission is to create efficacious and therapeutic herbal, vitamin and nutraceutical supplements to help people get and stay well. While the FDA defines minimum quality, we strive for the highest level of quality. Vitality Works also operates in an environmentally sustainable way, recycling, composting, reducing energy and water consumption in a conscientious way. Our dedicated and passionate employees strive to produce amazing products in an uncompromising yet affordable way so that these products are affordable and effective.

Position Summary:

In the role of Key Account Customer Care Specialist, we are looking for the person who:

• Enjoys problem solving to provide expert experiential outcomes for our existing clients and potential new clients.
• Works well with a variety of both tasks and projects, thriving when working quickly and balancing multiple responsibilities throughout the interaction.
• Is polite, courteous and capable of communicating specifics around process and procedures to help customers understand the value of working with our team and the impact of getting it right.
• Is competitive, a self-starter, understanding the outcome is to be of value to our clients so our company continues to grow and scale.
• Know the importance of 'doing what you said you would do' - meaning you are a good finisher, detail oriented, aim for perfection and enjoy the challenge of becoming a subject matter expert to provide unparalleled service and experience for clients and potential clients.

This position is the business to business account representative for long-term and new accounts. You will coordinate all aspects of ongoing sales transactions from a customer's ideation and pricing inquiry, to shipping of finished product. You'll thrive when you excel at coordinating with multiple internal departments with speed and precision, while being an advocate for your customers and the company with skilled, complete and thoughtful communication.

Position Responsibilities:

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Handle all interactions with customers, visitors and co-workers with a positive, helpful attitude.
• Responsible for providing business-to-business customer service to key contract accounts.
• Provide timely and accurate updates related to order status, production timeline tracking, and financial details.
• Assist with resolving product and service problems directly and by coordinating with the appropriate internal departments.
• Maintain customer records by updating account contact and any other relevant information in all company databases.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations.
• Work closely and considerately with internal teams as a customer advocate.
• Pull and compile reports to satisfy a wide variety of customer information requirements.
• Respond promptly to customer inquiries with precision, completeness and professionalism.
• Responsible for processing orders from order entry, confirmations, generation of purchase orders for unique customer-supplied materials, status updates, collecting appropriate supporting documents, corresponding shipping information, and providing final confirmation that order has shipped to the customer.
• Perform other related duties as required.

Skills & Requirements:

• High School or GED equivalent and sufficient experience pertaining to this job.
• Associates preferred, other additional education welcomed.
• Three (3) to five (5) years previous customer service in business to business, key account and or territory management role. Experience in manufacturing work environment is a plus.
• Competency in Microsoft applications including Excel and Outlook.
• Must be fluent in written and spoken English.
• Business to business, account and territory management experience.
• Excellent customer service and problem-solving skills
• Be a team player and work cooperatively and respectful in a positive manner with all team members.
• Must excel at being prompt and understand how to respond with urgency to internal support teams and customers.
• Knowledge of MRP/ERP or sales and financial software,…