Manager, Learning & Development

Responsible for designing, developing, implementing, and evaluating training programs for Sunward and oversees Sunward's Onboarding program. Uses data to drive innovative strategies and programs that support Sunward's critical performance goals, a culture of employee engagement, and extraordinary member experiences. Develops and implements needs analyses and training plans for the Organization, coordinates and evaluates curriculum development, oversees the preparation and delivery of training, and may periodically serve as an instructor for courses.

Oversees program development, budget monitoring and administrative aspects of training to include development, technical coordination, and management of internal and/or external professional training and development staff.

• Hires, develops, and leads the Learning & Development staff, equipping them with the knowledge and resources necessary to deliver highly effective training services.
• Proactively and accurately identifies training needs and develops and delivers timely and relevant employee training solutions that deliver elevated member experiences.
• Regularly assesses and identifies the strategic and operational training/development needs of the organization.
• Partners with management to determine and prioritize needs and establish training and development strategies and plans.
• Supports the development, management, and delivery of employee education opportunities that support career pathing at the Credit Union.
• Regularly performs gap/needs analysis to evaluate the effectiveness of training and development programs and utilizes evaluation data to revise or recommend changes/additions to instructional objectives and methods.
• Oversees the development and delivery of individual and/or group training programs that support continuous improvement of employee knowledge and skills across a wide range of areas.
• Develops or oversees the development of training curricula; formulates or reviews training outlines and determines appropriate instructional methodologies and formats, including in-person, remote, online, video, etc.
• Evaluates and recommends incorporation of vendor programs, as appropriate, to meet training goals and objectives.
• Serves as a resource to the organization in the identification and resolution of operational, service, process, and management training issues affecting the quality of service provided to both internal and external members.
• Oversees and coordinates the development of high-quality teaching and visual aids, instructional materials, computer tutorials, and reference materials appropriate to specific program objectives.
• Represents Learning & Development's interests on departmental and cross-functional project teams to ensure that project rollouts are supported with thorough and timely training, and post rollout reinforcement.
• Develops and implements educational/staff development projects and programs to assist in accomplishment of established Credit Union goals.
• Maintains departmental reports and records; collects statistical data for administrative and/or quality improvement purposes.
• Promotes the service and sales culture by maintaining thorough knowledge of products and services and referring members to the appropriate person/department.

• Minimum 6 years' experience in training/adult learning, including experience developing and delivering management/supervisory and leadership programs.
• Minimum 3 years' experience in a leadership role that required good decision-making, problem-solving, influencing others, and facilitation skills.

• Bachelor's degree in adult learning, education, behavioral sciences, business or related field or equivalent combination…