Sr. Field Service Engineer

About Veeco

We probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at  .

Veeco is seeking an ambitious Sr. Field Service Engineer eager to learn Veeco’s technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, metrology equipment repairs, and general upkeep of semiconductor equipment.

• Lead and participate in the installation, upgrade, testing, warranty, and repair of equipment, following up all customer’s and Veeco’s protocols related to safety and security
• Mentor and train junior Veeco as requested by junior FSE’s but with the guidance of the FSM.
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Create/Develop/Implement/Proliferate with the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
• Report all tool actions/events and daily activities in field service reports such as the Veeco Service Portal (VSP) and follow up on reports as needed.
• Adhere to safety, confidentiality (IP), and travel/expense policies.
• Constant communication everyday workday with teammates and Field Service Manager
• This role will be located in Albuquerque, NM.
• Will require international and/or domestic travel during the training period or as needed to support the business.

Bachelor’s degree and/or military with a minimum of 8 years of experience in the semiconductor industry. An equivalent combination of education and experience will be considered.

• Knowledge of industry standard practices for troubleshooting complex mechanical, electrical, and software related problems
• Knowledge of vacuum, chemistry, electronics, microchip processing, gas delivery systems, robotics, mechanics, or combination with similar semiconductor process equipment such as AMAT, NOVELLUS, AIXTRON, EBARA, LAM, etc. is preferred
• Ability to read and interpret electrical schematics, drawings, piping and installation diagrams (PID’s)
• Knowledge of Microsoft Suite of Products is a big plus – word, excel, outlook, power point, teams, one note, edge, etc.
• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers.
• Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming and computer network communication.
• System integration, test, and debug skills
• Experience with Semiconductor industry safety requirements and clean room environment
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Must be flexible for emergency call-in work as required.
• Proficiency in…