System Operations Manager

Location:

Albuquerque, NM, United States
Job
Date Posted:
Nov 24, 2025

Salary Grade: G04
Minimum Midpoint Maximum
$104,766- $141,434- $178,102

This position is covered by NERC CIP cyber security standards. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.

Manages the real time operations at Power Operations. Manages various employees and oversees the operator training process. Represents the Company and provides operational input at various committees and groups. Manages the operational procedures and guidelines to ensure a safe and reliable electric grid for PNMR in compliance with NERC, ERCOT and WECC reliability standards.

• Supervises Transmission and Balancing/Interchange System Operators responsible for the safety and reliability of the transmission system during normal and emergency conditions in real‑time and on a daily basis.
• Supervises Transmission and Balancing/Interchange System Operators who balance generation levels with load and energy schedules both during normal and emergency conditions in real‑time and on a daily basis, and evaluate all tagged and scheduled energy bought and sold by PNM Marketing affiliates and utilities (Los Alamos County, Tri‑State, etc.) within PNM's Balancing Area.
• Supervises and/or coordinates with Transmission Coordinators responsible for pre‑scheduling energy transactions, selling PNM transmission resources not being used by PNM's customers and administering PNM's OASIS and real‑time scheduling tool.
• Supervises and/or coordinates with an Outage Coordinator responsible for coordination of outages on PNM/TNMP's Transmission System, including both PNM/TNMP construction crews/interconnected electric utilities and must consider safety concerns and maintain safe system operating limits while considering economical operation of the electric transmission system.
• Coordinates with WECC/ERCOT reliability coordinators and interconnected utilities regarding transmission and generation outage management via outage coordination system and other communication capabilities.
• Coordinates with the PNMR NERC Training function to administer the training program and instructs Transmission and Balance Interchange System Operators and Transmission Coordinators or directly oversees the training process for all operator functions.
• Represents PNM/TNMP at the Operations Level with other utilities within WECC, ERCOT, the Southwest Reserve Sharing Group, and serves on various committees in the WECC/ERCOT structure providing leadership or developmental input for processes.
• Reviews contracts for new and existing operational areas between PNM/TNMP and other utilities.
• Creates, reviews, and modifies internal and external operational procedures, guidelines, and directives to ensure proper methods are followed resulting in a safe and reliable electric grid.
• Interfaces with various managers (BTS, WPM, Accounting, Distribution Operations, System Engineering, Transmission Planning, etc.) at PNM/TNMP to ensure a safe and reliable electric system.
• Creates transmission power accounting reports and validates and approves billing for transmission services.
• Assumes accountability for compliance with applicable NERC reliability standards that apply to the duties and responsibilities of this position and its staff.
• Validates and provides power flow data for transmission studies; WECC, ERCOT, NERC and FERC reports; and for internal and external audits.
• Improves processes and technologies in a dynamic environment.
• Supervises and trains assigned staff including organizing, prioritizing, scheduling work assignments, employee development, and performance management skills.

• Ability to coordinate and integrate computer systems development, enhancement, and modifications from an overall systems operations perspective.
• Ability to make judgments on the relative…