Field Service Engineer - Albuquerque, NM

## Field Service Engineer - Albuquerque, NMApply:
Albuquerque, NM (NM06):
New Mexico, US Offsite:
Full time:
Posted Today:
R69919##
** Company Overview
** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.##

** Department Overview
** The Field Technical Service Organization is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. The organization works closely with System Managers, Engineering, Sales, Project Managers, System Technologists, and Service Partners to accomplish the assigned tasks. The team is on call 100% to cover Public Safety Customers in the moments that matter most!##

Job Description
* The Field Service Engineer is responsible for the post-sale installation, optimization, maintenance, and ongoing management of highly technical communication systems.
* Maintain optimal performance levels across integrated systems while proactively addressing system-level alarms and errors.
* Perform system hardware and software installation, optimization, and advanced troubleshooting.
* Ensure high system availability through routine maintenance and continuous performance monitoring.
* Execute preventative maintenance routines to ensure proper system operation, focusing on trend analysis and accurate documentation of results.
* Develop solutions for complex technical issues encountered during system implementation, upgrades, or support operations.
* Maintain thorough familiarity with current technologies and troubleshooting techniques in transport, communications, and RF systems.
* Collaborate with System Managers, Engineering, Project Management, Sales, System Technologists, and Service Partners to effectively design, implement, optimize, and cut over advanced communication systems that meet or exceed customer expectations.
* Lead NG911 infrastructure installation, optimization, and maintenance.
* Oversee NICE Public Safety system installation, optimization, and maintenance.
* Provide subject matter expertise for sub-system level troubleshooting.  ##
** REQUIRED EXPERIENCE
*** 3+ years of experience with Motorola Astro P25 Communications Systems, VHF, UHF, 700/800 Public Safety Radio systems, and 911/ECW/Airbus equipment.
* Associate Degree, EET, Technical Certification, Project Management Certification, IT Certification, or Military Technical Certification.
* Hands-on experience with one or more of the following: P25 radio systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, and IT networks.
* In-depth knowledge of wired and wireless communication systems, including LAN and WAN networks; proficiency in computer network installation, configuration, and maintenance; expertise in NICE public safety loggers and hardware such as cabling, channel banks, hubs, routers, switches, and bridges.
* Strong background in standard telephony, dedicated data circuits, and packet switching techniques.
* High computer literacy with advanced proficiency in Google Suite Applications and MS Office (Word, Excel, Outlook, Access).
* Excellent self-management and interpersonal skills, with a proven ability to collaborate effectively with customers, subcontractor partners, and internal Sales, Engineering, Project Management, and Customer Service teams.
*…