Security Officer II

AGE REQUIREMENT

AGE REQUIREMENT: 21 years or older

Responsible for ensuring the security and safety of the Isleta Resort and Casino’s guests, employees, and cash financial and physical assets while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Ensures the integrity of Isleta Resort and Casino’s operations and its procedures incumbent upon an officer to enforce and report.
• Maintains a constant surveillance throughout the casino and resort properties watching for irregularities, illegal gaming devices, and illegal and suspicious activities.
• Reports suspicious or unusual activities through the chain of command to the proper Department Supervisor and Surveillance.
• Assists in investigations of suspicious or unusual activities and completes incident reports as needed.
• Escorts and/or assists departments with transfers from one destination to another.
• Assists in monitoring traffic both inside and outside the casino.
• Maintains and controls access to restricted areas.
• Checks identification when deemed necessary and/or as required by procedures.
• Performs first aid/CPR as required.
• Works with tribal police, fire, and/or emergency medical teams as needed.
• Accepts lost and found items located at Isleta Resort and Casino property and tags for safekeeping.
• Assists in locating lost Isleta Resort and Casino guests and files report if unable to find.
• Fosters and maintains positive guests/employee/vendor relations.
• Accepts and notifies chain of command of complaints.
• Removes individuals from the Isleta Resort and Casino when directed and as needed.
• Responds appropriately to special events requiring specific crowd control, following all predetermined procedures by way of utilizing minimal physical force to subdue and control an unruly person, as required.
• Occasionally may be required to attend court hearings or depositions on behalf of the Isleta Resort and Casino.
• Promotes and ensures an open and welcoming atmosphere.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• May be assigned to drive company vehicle on public roads, to and from Isleta Pueblo properties, and/or other destinations, during shift.
• Must be able to get along with co-workers and Supervisors as an essential job function.
• Performs other duties as assigned.

None

• High School Diploma or General Education Degree (GED) equivalent, required.
• Six (6) months Law Enforcement, Military, Emergency Services, and/or security experience, required (recent experience, within the past five (5) years).
• Demonstrated guest/customer service experience required.

• Must be able to acquire and maintain Key Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• Must possess and maintain a valid New Mexico driver’s license. Should not have had a driver’s license revoked or suspended in the last three (3) years prior to the date of the Employment Application, acceptability will be determined by Risk Management. Driving records will be checked.
• Maintains all required Certifications,…