Surveillance Agent

• Base Pay $18.76 / Hour
• Employee Type Non-Exempt

Responsible for protecting the Isleta Resort and Casino’s assets to include, but is not limited to, employees, vendors, and patrons by way of observing and reporting, truthfully, concisely, accurately and completely, all activities throughout the Isleta Resort and Casino. Promotes and exhibits World Class Guest Service to all Isleta Resort and Casino guests while ensuring the integrity of the employees’ vendors, patrons, and games offered.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Performs both overt and covert surveillance activities of the Isleta Resort and Casino.
• Ensures full compliance of internal and external guests, via Closed Circuit Television (CCTV), regulations, internal controls, policies and procedures, by-laws, and gaming ordinances.
• Observes specific areas to include, but are not limited, to the following:
  Table Games, Electronic Gaming Device areas, Cage transactions, Count Room, armored car pick-ups and all areas where currency is redeemed.
• Conducts special surveillance assignments as delegated and required, to include special observations and reviews.
• Gathers, investigates, and documents suspicious/illegal activities by way of observation, video footage, written statements, to include evidence.
• Maintains confidentiality concerning all aspects of department.
• Reports any irregularities observed within the gaming operation, back of the house, parking lots, etc., to the Surveillance Supervisor, Dual/Rate Supervisor, and/or Director of Surveillance.
• Reports all incidents, truthfully, accurately, completely and concisely without prejudice or bias.
• Prepares thorough incident reports, special reports, and deviation reports.
• Ensures all equipment is operating properly.
• Stays current with information on known trends such as cheaters, counters, and scams.
• Performs all tasks and related duties assigned by the Shift Supervisor and/or Dual/Rate Supervisor and or Director.
• Must be familiar with all department operational policies, procedures, NIGC, MICS, Gaming Compact and internal controls while maintaining constant observation for deviations.
• Records all activities in the Activity Log.
• Must be familiar with cheating techniques on live games, Bingo, slot machines, Count, drops, and Vault.
• Performs spot checks and audits as required by the Shift Supervisor, Dual/Rate Supervisor, and Director via CCTV.
• Participates in ongoing casino games training, including, but not limited to, Blackjack, Caribbean Stud, Poker, Craps, Roulette, Pai-Gow, Mini-Baccarat, Bingo, and all other casino games to include basic strategy and card counting.
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• May occasionally perform other duties as assigned.

• Agents are accountable to their Supervisors, surveillance manager, or director.

• High School Diploma or General Education Degree (GED) equivalent, required.
• One (1) year Security…