Table Games Pit Manager

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RP Table Games Albuquerque, NM, US 1 Attachments

The Table Games Pit Manager is responsible for overseeing all gaming operations within assigned pit areas, ensuring compliance with all applicable laws, regulations, internal controls, and company policies. This role provides leadership to dealers and supervisors by ensuring adherence to pit procedures, delivering exceptional customer service, and promoting employee development through training, coaching, performance management, and disciplinary action when necessary. The Pit Manager is accountable for protecting game integrity by monitoring gameplay, identifying cheating attempts or suspicious activity, maintaining appropriate game banks, safeguarding gaming equipment, and ensuring games operate efficiently.

Additional responsibilities include assisting with scheduling, conducting dealer meetings, managing tournaments and promotions, communicating operational updates between shifts, making complex operational decisions, maintaining knowledge of pit accounting functions such as fills, credits, and marker transactions, and supporting Casino Shift Manager duties as needed. The position also requires building strong guest relationships, fostering a positive team environment, participating in leadership development programs, and maintaining professional interactions with guests, employees, vendors, and the public.

The ideal candidate holds a Bachelor's Degree, although eight years of relevant experience may substitute for formal education when appropriate, along with five to seven years of related gaming industry experience. The position requires proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Kronos Timekeeper Software, Paramount Purchasing Software, and casino pit tracking systems. The Pit Manager exercises significant supervisory authority, including hiring, training, scheduling, evaluating performance, disciplining, promoting, compensating, terminating employees, and managing departmental budgets.

Physical requirements include extensive standing, walking, talking, hearing, and repetitive hand use, along with occasional lifting, carrying, reaching, climbing, and driving. The role requires strong problem-solving, planning, organizational, decision-making, analytical, and communication skills. Work is performed indoors in a casino environment with frequent exposure to loud noise and cigarette smoke, and requires flexibility to work weekends, holidays, and nontraditional hours.

Employment is contingent upon passing a pre-employment drug and alcohol screening, obtaining and maintaining a Pueblo of Laguna Gaming Control Board gaming license, maintaining a valid New Mexico driver's license, acquiring Title 31 Certification for Bank Secrecy Act compliance, and consistently demonstrating Laguna Development Corporation's core values and commitment to operational excellence.