Slots Floor Technician

• Base Pay $21.12 / Hour
• Employee Type Non-Exempt

• Name Roberta Mora
• Email

0100

Responsible for the day-to-day technical maintenance of all slot machines located on the gaming floor or elsewhere while providing World Class Guest Service to all the Isleta Resort and Casino employees & guests.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

• Provides guests with information, technical assistance, and efficient servicing of machine malfunctions.
• Investigates machines with par deviations.
• Performs daily and continuous general and technical maintenance of slot accounting system (SDS)
• Service slot machines and other gaming related equipment.
• Informs Technician/Shift Supervisor of incidents that require their attention.
• Trains new Slot Technicians and other floor personnel as directed.
• Performs all duties in accordance with Isleta Resort and Casino policies and procedures.
• Ensures tidiness of assigned area.
• Ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction on all Slots, promotions, and special events, as requested.
• Assists Slot Technician Supervisor and Slot Technician Manager with other duties as required;
  Occasionally performs other duties as need.

• High School Diploma or General Education Degree (GED) equivalent, preferred.
• Satisfactory completion of a recognized trade school, preferred.
• Associate’s Degree in Electronics or related field, preferred.
• Mechanical and/or electronic skills, relating to the repair of state of the art gaming equipment, preferred.
• Three (3) years prior slot experience, preferred.

• Must be able to acquire and maintain Key Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• Must be 21 years or older.

• Must be well versed in the following equipment:
  Sencore:
  Oscilloscope, Capacitor & Inductor Analyzer, Triple Output DC Power Supply, Computer Monitor Analyzer, Variable Isolation Transformer, and Safety Analyzer
• Must possess strong critical and analytical thinking skills Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess moderate computer skills and be able to operate Microsoft applications and software.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative,
• and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.