Personal Banker-Express Bank

Location: Albuquerque, NM

Salary: $29,530.00 - $56,950.00

Final date to receive applications: 01/02/2026

Summary: Are you ready to make a real difference? At BOK Financial, we’re passionate about supporting our clients and each other. Join us as a Personal Banker and kickstart your career with our industry‑leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel. In our 9‑week Banking Navigator training program you’ll receive hands‑on guidance from a dedicated success team.

This comprehensive program includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill application exercises. Upon graduation, you’ll be fully prepared to thrive as a Personal Banker—knowledgeable, confident, and committed to delivering best‑in‑class service. Start your path to becoming a Personal Banker and help drive long‑term growth at BOK Financial. Your banking career begins here!

Please note:

Your initial training schedule may differ from your regular hours, and you may train at a different location before being permanently assigned to your branch.

The Personal Banker provides the best client experience possible for BOKF’s clients. They are empowered and responsible for providing a superior experience on every interaction in a manner that builds a permanently engaged client. Interactions include providing answers or solutions on account activity, teller transactions, digital banking products, debit cards and a variety of other products or processes. The Person al Banker will be able to effectively and efficiently handle client interactions and exceed client expectations.

In addition, they will provide a level of support that makes clients feel assured that their needs have been completely and accurately resolved. The Person al Banker may interact with clients in a variety of ways including in person, via phone and may utilize chat, email or other digital communication channels. During your first eight weeks of employment, you will participate in a comprehensive training program.

Please note that the training schedule may differ from your regular work schedule.

• You will deliver outstanding client experience by efficiently communicating with BOKF clients by answering inbound calls and/or chats, making follow‑up outbound calls, and/or responding to chats, secure messages and other communications from BOKF clients.
• You will demonstrate good decision‑making ability, mitigate risk, appropriately elevate concerns, and ensure BOKF’s clients feel confident that we have addressed their needs.
• You will educate new and existing clients about bank services that provide additional convenience such as online banking, Bill Pay, E‑Statements, and mobile and ATM deposit capabilities.
• You will confidently recommend a full range of consumer products and services such as deposit accounts, consumer loan products, digital banking, ATM and other self‑service options to enable clients to reach their financial goals.
• You will participate in professional development through training, engaging in self‑improvement initiatives and skill‑building activities to enhance product knowledge, systems knowledge, sales, and client relations skills. This will also be accomplished by actively participating in coaching and feedback sessions by setting goals and achieving results.

This level of knowledge is normally acquired through completion of high school diploma or equivalent and a minimum of 1+ years of sales or customer service experience; a college degree is a plus or an equivalent combination of education and experience.

• Working knowledge of consumer financial products and services
• Working knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support
• Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues and building relationships to gain information by asking appropriate questions
• Excellent written communication skills demonstrated by professional etiquette, proper…