Member Service Officer, Rio Bravo​/Prince

Rio Grande Credit Union

Job Title: Member Service Officer

Department: Branch Administration

Reports To: Assistant Branch Manager

FLSA Status: Non-Exempt

Grade: 6

The Member Service Officer is responsible for processing new accounts, member service requests, teller transactions through in-person channels. Assists in creating an environment and culture to make members dreams come true.

Include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their manager.

• Open new accounts and perform new member onboarding process
• Meet or exceed deposit goals
• Perform initial quality review on new account

• Complete butterflying account process
• Perform and resolve routine account-related requests, inquires, and issues
• Create leads and cases for member products and services that are unable to be resolved.
• Verify and assist with renting, maintaining, and auditing of Safe Deposit Boxes
• Complete opening and closing duties for branch
• Follows account comments, warnings, and notes
• Manage and maintain member appointment schedules and lobby traffic
• Escort vendors to appropriate department
• Process disputes
• Process wires, POA requests and IRAs
• Review and correct any account errors

• Processes and verifies cash, check, deposits, withdrawals, transfers, loan payments
• Completes end of day procedures
• Completely and accurately fill out CTRs
• Properly identify shared branching members, ensure completion of appropriate paperwork and fulfill transaction requests
• Maintain vendor relationships
• Verify cash replenishments from Loomis
• Returned check review in Tranzact
• Audits:
  Daily work and returned checks
• Net Teller setting up and frozen account corrections
• Complete eCTR/ adding CTR transactors
• Complete SARs when needed

• Answer routine loan-related requests and inquiries

• Perform, prepare, and obtain all necessary verification and documentation for products and services
• Completely and accurately obtain and input all CIP information for new accounts.
• Properly update all necessary CIP information in the core processor for all applicants, and applicable transactions.
• Accurately perform OFAC during transactions such as but not limited to: opening new accounts; adding individuals to an account or shares; producing cashier's checks; initiating wires, etc.
• Accurately identify all members using RGCU approved types of identification for all transactions.
• Completely and accurately fill out CTRs and SAR for RGCU members or customers and Shared Branching guest members.
• Ensure that all accounts and transactions are reviewed for the appropriate red flags.
• Reviews transactions and sends suspicious activity to Risk Management via the compliance email group for review

• Perform, prepare and obtain all necessary verification and documents for products and services.
• Come to work every day with a member focused, passionate, and dedicated approach.
• Approach every member situation from a caring, helpful, and open minded approach.
• Proactively approach issues and offer creative solutions that will make doing business with RGCU easier.
• Assists in any other areas as directed by the Assistant Branch Manager, Branch Manager, AVP of Branch Administration, Senior Management and/or President/CEO.
• Report all suspicious activity to the Risk Management department via the compliance group email.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position has no supervisory responsibilities.

To perform the job successfully, an individual should demonstrate the following competencies:

Identifies and…