Consumer Loan Processor

Job Location:

Rutledge Operations Center - Albuquerque, NM;
Position Type:
Full Time;
Education Level: High School Degree or Equivalent;
Salary Range:
Undisclosed;

Job Shift: Day;
Job Category:
Banking;

Location:

Albuquerque, NM 87109.

• Monday to Friday: 8:30 AM to 5:30 PM
• Rotating Saturday: 9:00 AM to 1:00 PM

Please note that this schedule is subject to change as needed.

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Short-Term Disability, Life Insurance, and AD&D
• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement for Professional Development
• 401(k) Plan with Employer Match
• Pension Plan for Long-term Security
• Exciting Opportunities for Career Advancement

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well‑being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Consumer Loan Processor at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well‑being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Compliance & Policy Adherence

• Receives and reviews consumer loan applications, ensures all required documentation is complete, accurate, and in compliance with established policies and procedures.
• Identifies and reports any suspicious activities, potential fraud, or compliance violations to the appropriate channels.
• Prepares consumer loan documents in accordance with the loan approval, regulatory compliance requirements and consumer elected products such as GAP, debt protection, and MRC.
• Process due date change requests and loan auto payment requests in accordance with established policies and procedures
• Processes credit cards in accordance with policy and procedures
• Sends loan documents to members for signature via Docu Sign using the appropriate member verification procedures.

Department Operational Support

• Meets established turnaround times and productivity goals for processing loans.
• Communicates timely with loan officers and borrowers to gather missing information, resolve discrepancies, and provide updates on loan application status.
• Responds promptly and professionally to borrower inquiries, providing exceptional member service throughout the loan process.
• Coordinates with Lending Center Consultant to follow up on members who have not completed their Docu Sign envelope.
• Ensures clear and effective communication channels are maintained with internal and external stakeholders.
• Ensures Consumer Processing Supervisor is kept fully informed of department activities and of any significant problems or concerns.
• Ensures tax, title and license fees are calculated accurately when applicable. This process may involve working with the Member Records department.
• Verifies and reviews all information in the loan application for accuracy and completeness prior to booking the loan.

Transaction & Account Support

• Funds loans and disburses proceeds in accordance with the loan…