Consumer Lending Support Specialist, Bilingual Encouraged

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Consumer Lending Support Full-time Regular Clerical Albuquerque, NM, US

The Consumer Lending Support Specialist is responsible for funding loan requests received through both the direct and the indirect loan channels, ensuring proper loan documentation, and performing smooth transactions by collaborating with dealer business offices. This role also provides essential support to consumer loan officers by assisting with processing of direct loan applications, ensuring accuracy, compliance, and efficiency in all consumer lending operations.

• Support indirect lending in a high-service environment, fostering long-term relationships with local dealerships while driving loan growth.
• Support direct lending in a dynamic sales environment, fostering long-term financial relationships with members while driving loan growth.
• Retains overall knowledge of all areas of the Credit Union. Responsible for learning about new products the Credit Union offers, attending staff training, and remaining informed of changes in Credit Union policies and procedures.
• Demonstrate teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Maintains positive and professional relationships with dealer contacts, promoting Rio Grande Credit Union and its Dealer Finance Program in a positive manner.
• Assists with developing strong relationships with members to ensure continued financial partnerships.
• Responsible for handling dealership calls including incoming inquiries regarding funding status and outgoing calls to dealer finance departments to follow-up on missing items.
• Maintain knowledge of and can successfully handle various materials and products such as, but not limited to, consumer loan applications, title work, MMP and GAP policies, and debt cancellation.
• Assist as needed as a point of contact and subject matter expert with staff from all branches and other departments as needed and ensure account-monitoring standards are provided.
• Ensures that individual quarterly goals are met as outlined in the incentive plan and monthly scorecard.
• Other duties as assigned by department supervisor and manager, Senior Management, and President/CEO.

• Continuously enhance knowledge of regulations, procedures, and compliance related to member services and loans including BSA, Red Flags, UDAAP, Lending Policies, Lending and Matrices.
• Performs functions necessary relative to consumer direct and indirect lending, including data input and loan funding.
• Perform, prepare, and obtain all necessary verification and documentation for products and services, and obtain any other documentation relevant to lending file.
• Ensures accuracy in responding to member requests the first time.
• Perform file maintenance on accounts as related to member service activities, such as payroll deductions and EFTs when necessary.
• Troubleshoot and/or escalation complex issues to supervisor/manager or appropriate business owners, while exercising independent judgement and decision-making.
• Actively participates in credit union-wide projects and/or committees.
• Work in conjunction with management to minimize findings from various internal and external quality control, auditors, and examiners.
• Knowledge of Credit Union security procedures; immediately notifies supervisor/manager of any irregularities.
• Dispose of obsolete files in accordance with established retention schedule or legal requirements.
• Properly update all necessary CIP information in the core processor for prime and joint members and customers on all accounts for all transactions.

• Come to work every day with a member focused, passionate, and dedicated mindset
• Approach every member situation from a caring, helpful, and open-minded position
• Proactively approach issues and offer creative solutions that will make doing business with RGCU easier
• Assists in any other areas as directed by Senior Management and/or President/CEO.
• Review all loan applications for Red Flags according to BSA and Identity Theft Red Flag procedures.
• Report all suspicious activity to the Risk Management department via the compliance group email.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each…