Quality Compliance Coordinator

Join to apply for the Quality Compliance Coordinator role at DCI Donor Services, Inc.

New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives! Our mission at NMDS is to save lives through organ and tissue donation, and we want professionals on our team who will embrace this important work. We are specifically seeking someone to join our team as a Quality Compliance Coordinator. The coordinator will assist with the development and implementation of Corrective and Preventative Action (CAPA) plans, Effectiveness Checks, and any departmental training associated with a CAPA Plan.

They will also assist with validation activities for regional equipment, software verification, and other validation tasks while working collaboratively with the Corporate Regulatory Compliance Coordinator.

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations:
New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. We are committed to diversity, equity, and inclusion.

• Facilitate and/or conduct internal and external audits. Assist in the development and implementation of Corrective Action Plans resulting from audits, including training for required departments.
• Maintain and revise the Master Audit Schedule annually. Ensure compliance with all regulatory and accreditation standards, as well as internal DCIS policy, SOP, and work instructions.
• Oversee all areas of non‑conformance reporting such as complaints, deviations, root‑cause analysis, SCAR reporting, etc. Investigate, review, and follow up investigations until closure. Analyze and report trends for continuous quality improvement efforts.
• Work with department managers and the Director of Quality and Compliance to initiate quality improvement initiatives using quality tools and methodology (PDSA).
• Monitor, review, and complete vendor or supplier qualifications to ensure compliance with regulatory and accrediting entities. Recommend actions for vendors or suppliers that do not maintain compliance or have high complaint and/or deviation rates.
• Assist with validation activities for new equipment, re‑qualification of existing equipment, software verification, etc., including written validation protocols, reports, and addendum reports when required.
• Maintain all existing licensure or registrations for the region. Assist with new applications for licensure or registration when applicable.
• Act as a role model for the DCIS Quality Departments by supporting, reinforcing, and exhibiting behaviors consistent with core values: self‑less, hardworking, passionate, and dependable.
• Perform other related duties as assigned.

• Associate’s degree required, Bachelor’s degree in a health‑related field preferred.
• Preferred experience in a quality system management and medical records within an OPO.
• 3+ years of auditing experience in healthcare, medical device, or manufacturing industry.
• Current work experience within an OPO or Tissue Bank setting preferred.
• ASQ Certified Quality Improvement Associate (CQIA) or Certified Quality Auditor preferred.
• CEBT, CTBS, CPTC preferred.
• Working knowledge of computers and Microsoft Office (Word, Excel, PowerPoint) required.

• Up to 184 hours of PTO your first year.
• Up to 72 hours of Sick Time your first year.
• Two medical plans: PPO or HDHP, plus dental and vision coverage.
• 403(b) plan with matching contribution.
• Term life, AD&D, and long‑term disability insurance.
• Wellness program.
• Supplemental insurance benefits such as accident coverage and short‑term disability.
• Discounts on home, auto, renter, and pet insurance.
• Cell phone discounts through Verizon.
• Requirement:
  New employees must have received their first dose of the COVID‑19 vaccine by start date or supply proof of vaccination.

You will receive a confirmation e‑mail upon successful submission of your application. The next step will be a video screening; instructions will be contained in that e‑mail. You must complete the video screening within 5 days of submission to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.