Patient Registrar - Clerical Float Pool

Patient Registrar I - Clerical Float Pool

Location Address: 9521 San Mateo NE, Albuquerque, New Mexico , United States of America

Compensation Pay Range: $15.58 - $21.19

Type of Opportunity: PRN

Job Exempt: No

Job is based: Reverend Hugh Cooper Administrative Center

Work Shift: Varied Days and Hours (United States of America)

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Registrar I - Float.

Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. Explain documents which require patient or representative signatures.

Use on-line tools to validate eligibility of coverage for presenting patients. Provides comfort rounding and communicates delays with exceptional patient experience tools. Begin training on Kiosk usage where applicable. Other duties as assigned.

Customer Service and Caring Practices:

• Achieve exceptional patient experience for patients and patient families.
• Addresses and attempts to appropriately resolve complaints in the moment.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families.

Encounter Components:

• Performs the patient registration process.
• Guide informed dialogue with patients and patients representatives regarding e-signature documents and offer printed copies during each registration.
• Demographic data
• Insurance critical elements
• Investigate insurance eligibility via electronic tools.

Financial Accountabilities:

• Collects identified patient financial obligation amounts including residual balance if applicable.
• Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center.
• Follows PMG cash handling policies and balances daily.

Message Management:

• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.

Medical Record Components:

• Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
• Follows workflows to obtain incoming records, documenting receipt and preparing for scanning into the electronic health record.
• Facilitate paperwork completions for patients. Communicate effectively, document and follow pre-determined workflows. Items may include;
  Prescriptions, Handicap Placards, Disability Forms.

Patient Relations

• Comprehend quality service connection to patient satisfaction and reimbursement.
• Manage patient relations in regard to late arrivals for pre-scheduled appointments. Explore all options to resolve the situation while maintaining effective and customer focused communication.
• Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the clinic team directs.
• Ensure registration area, waiting area and walkways are clear of any unnecessary items and are clean and neat.
• Report any concern that may create a safety issue.
• Annual competency completion of Clerical Staff during a Code Blue.

Quality Improvement:

• Perform assigned patient care responsibilities, which may include:
  Overdue result letters, Appointment reminder calls, Rescheduling.

C.A.R.E.S Behaviors:

• Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

• High school or equivalent
  
  Experience:
  
  A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class. Professional Requirements:
  Pass annual competency exam for all areas of responsibility.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.