Care Coordinator

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Care Coordinators/Support brokers coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Care Coordinator works with members on plan/budget development, submission, and revision.

• Apply a person-centered approach to keep the client at the center of all program functions
• Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
• Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
• Assist clients with plan/budget development, submissions, and revisions
• Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Comfortable with public speaking
• Comply with applicable legal requirements, standards, policies, and procedures
• Conduct advanced reporting and oversight activities
• Demonstrate effective problem solving and decision-making skills
• Handle complex service programs and special projects
• Lead, supervise and complete special projects including, but not limited to: o Developing and implementing care plans
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Enroll clients and employees in services, including the development of the service/support plan and budget
• Orient and educate clients on current program roles and responsibilities
• Train and assist clients in timecard submission
• Assist clients with eligibility requirements, as required by the program rules
• Conduct necessary client assessments and contacts
• Maintain timely and proper documentation in Customer Relationship Management (CRM) database
• Travel to and from Client homes or other destinations to meet with Clients
• Compile information for internal or external auditors
• Bilingual preferred in various locations
• Other duties as assigned

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
• 6 years’ experience serving individuals with disabilities preferred
• Must have reliable transportation. If the employee will be driving, a valid driver’s license and auto insurance is required.
• Combination of education and experience
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

Care Coordinators/Support brokers coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Care Coordinator works with members on plan/budget development, submission, and revision.

• Apply a person-centered approach to keep the client at the center of all program functions
• Coordinate the day-to-day implementation of…