Patient Registrar

8300 Constitution Ave NE Albuquerque, NM

Minimum Offer $16.38 Maximum Offer $25.57

Now Hiring:
Patient Registrar

The Registration Services Associate III acts as the Experience Ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics. The exceptional experience begins in the lobby which is the domain of the Ambassador. The Ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount.

Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The Ambassador welcomes patients and visitors by facilitating registration, way finding, and concierge customer service. The Ambassador responds to all walk in inquiries; et.al; form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.

The Ambassador is trained in responding to patients in distress and immediately alerting clinical the staff while comforting the patient as clinicians arrive. Ambassadors round on consumers offering information on possible delays, transport assistance and see to their needs by offering personal attention. The Ambassador understands all patients are consumers and their exceptional experience is reflected in outcomes. Ambassadors role model CARES Behaviors and live the Presbyterian Promise.

Type of Opportunity:
Full time

Job Exempt:
No

Job is based:
Presbyterian Kaseman Hospital

Work Shift:

Days (United States of America)

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• First line resolution to assist consumers with concerns.
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays.

• Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
• Kiosk concierge performance
• Demographic data
• Use of on-line tools to validate eligibility and provide estimates as requested.
• Provides informed dialogue with patients and patients representatives regarding E-signature documents, offering printed copies at each interaction.
• Able to answer questions regarding hospital and departmental operation, polices and procedure including but not limited to Provider Based Billing.
• Knowledge command of in-network dependencies with multiple payors.
• Responsible for routine maintenance and cleanliness of the Kiosk. Immediately opens tickets for any downtime and escalates to MSO or other site leadership.

• Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions.
• Follows team and same day appointment guidelines.
• Monitors daily patient schedule for accuracy, anticipate errors and take corrective action.
• Identifies no show patients and uses EOD status. Follows No-Show workflows to take appropriate step for notifying the patient and/or the clinical team as to the patient s status.
• Manage patient relations in regard to late arrival for pre-scheduled appointments. Explore all options to resolve the situation while maintaining effective and customer focused communication.

Provide customer service to our patients and their visitors before, during and after their appointment or interaction with Presbyterian Medical Group. This may include pre-registration activities

• High accuracy at registration to drive first pass yield on claims and reduce rework.
• Follows PMG cash handling policies and balances daily
• Obtaining a prior authorization, referral and prior notification when applicable
• Collects identified patient financial obligation amounts including residual balance, if applicable.
• Refers as appropriate to on site Financial Advocate, or for…