Nurse Flow Manager

Description

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Under the direct clinical supervision of the site Clinical Supervisor and with administrative direction from the Health Center Manager, coordinates clinical staffing to ensure the efficient flow of patients through the Health Center and assists providers in delivering quality patient care, to include administration of injections, medical treatments, patient education, coordination of care, and other clinical activities.

• Conducts telephone and walk-in patient in-take/triage (as appropriate to level of license);
• Monitors and takes measures to ensure effective and efficient patient flow;
• Works with the Health Center Manager to interview, orient, train, educate, evaluate and supervise assigned clinical support staff members;
• Assists with appropriate ordering of medical supplies and equipment, makes scheduled rounds of the health center to assess inventory and needs, and coordinates with the Health Center Manager to arrange for purchase and/or repair orders;
• Works with medical/lab assistants to support patient examination/treatment by FCCH providers, to include vital signs, patient interviews, and specimen collection/preparation;
• Administers injections and medications as requested by the provider;
• Provides/assists with other patient treatments as requested by the provider;
• Performs venipuncture, lab procedures, records the results of laboratory tests in the patient record, and ensures coverage of the department;
• Oversees clinic drug room function and coverage on a daily basis;
• Ensures the efficiency and effectiveness of Patient Care Facilitator activities;
• Assists with/prepared to take a lead role in emergency situations and reacts quickly while making effective decisions;
• Assists with customer service issues;
• Helps to maintain strong lines of communication between site Leadership and all clinical personnel;
• Participates in staff meetings, site Leadership meetings, and organization Leadership meetings;
• Establishes good working relationships with individuals of varying social and cultural backgrounds;
• Works closely with site leaders and organizational leaders to develop and implement needed changes, and to enhance quality of care while achieving a high level of patient, provider, and staff satisfaction;
• Maintains patient and employee confidentiality;
• Performs miscellaneous job-related duties as assigned;

• State of New Mexico Licensed Practical Nurse, Associate's degree (AA) or equivalent from an accredited Registered Nurse (RN) program;
• Two years of supervisory experience is preferred;
• Bi-lingual English/Spanish is preferred;

• State of New Mexico Licensed/Registered Nurse or licensure pending, as documented by temporary license;
• CPR Certified;

• Knowledge of nursing techniques and practices;
• Knowledge of clinical operations and documentation;
• Advanced knowledge of clinical patient intake procedures, and supervisory level/functional understanding of FCCH laboratory and pharmacy protocols;
• Knowledge of patient care charts and patient histories;
• Knowledge of patient evaluation and triage procedures;
• Functional knowledge of word-processing, database and electronic medical record software programs;
• Ability to accurately observe, assess and record symptoms, reactions, and progress;
• Ability to safely lift, and physically manipulate patients;
• Knowledge of appropriate procedures and standards for the administration of medications and patient care aids;
• Knowledge of supplies, equipment, and/or services ordering and inventory control;
• Ability to educate and communicate effectively with patients and/or families as to the nature of disease and to provide instruction on proper care and treatment while making their visit a pleasant experience;
• Ability to prepare and process laboratory samples using established protocols.
• Knowledge of OSHA guidelines for blood borne pathogens/sterile technique requirements;
• Ability to maintain quality, safety, and/or infection control standards;
• Ability to maintain…