Case Manager

Bonus for Bilingual Applicants
: $2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment)

The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test.

JOB TITLE: Case Manager

LOCATION: Gateway Medical Sobering
- Albuquerque, New Mexico

Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives.

HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.

The Case Manager at Gateway Medical Sobering Center is responsible for providing comprehensive care coordination and discharge services for individuals experiencing acute intoxication from alcohol, opioids, methamphetamines, or other substances. Clients often present with co-occurring behavioral health conditions and require short- term monitoring before transitioning to the appropriate level of care. The Case Manager ensures timely referrals, appointment scheduling, transportation coordination, and linkage to services such as detox, residential treatment, outpatient care, housing resources, and medication-assisted treatment (MAT).

This role involves close collaboration with the Registered Nurse Program Manager, NP, PA, LVNs, EMTs, and Recovery Specialists to ensure that client needs are met within the 23-hour stabilization period, using a trauma-informed and harm-reduction approach that prioritizes dignity, safety, and continuity of care.

In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co- occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity to provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

• Primarily staffed during the day shift during peak discharge.
• Should be certified Peer Support Specialists with skills and experience navigating the system of care.
• Engage in appropriate discharge, understanding levels of care based on ASAM criteria.
• Coordinate care for homeless services via the VI-SPDAT.
• Link clients to services on the day shift.
• Provide referral resources if services are not accessible on the same day.
• Coordinate with drivers to transport participant cohorts.
• Focus on referrals, typically lasting 15-30 minutes per client.
• Coordinate direct transfers.
• Facilitate non- medical emergency transport.
• Implement warm transfers for individuals with intake appointments.
• Facilitate linkages to Gateway co-located services and the broader system of care.
• Coordinate the administration of the VI-SPDAT assessment.
• Link to resources based on housing needs and facilitate connections with relevant agencies.

(competencies required to effectively perform the job)

• Crisis de-escalation
• Rapid client…