Front Desk Supervisor
Listed on 2026-01-12
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Hospitality / Hotel / Catering
Customer Service Rep, Front Desk/Receptionist, Hospitality & Tourism, Guest Services
Join to apply for the Front Desk Supervisor role at Atrium Hospitality
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Join to apply for the Front Desk Supervisor role at Atrium Hospitality
Hotel
Albuquerque Embassy Suites
1000 Woodward Place NE
Albuquerque, NM 87102
Full time
Compensation Range: $17.50
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
What’s in it for you?- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy Daily Pay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
- Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
- Coach, train, and motivate front desk associates—you're the team’s go-to guru.
- Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.
- Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
- Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
- Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
- Tech confident – Hotel systems, emails, reports—nothing fazes you.
- Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.
Hear it from Maria:
For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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