Comfort Inn Albuquerque Airport - Front Desk Agent

Address 1801 Yale Blvd SE, Albuquerque, NM, 87106

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Maintain your momentum at Courtyard Albuquerque Airport. Our hotel in Albuquerque, NM, offers a complimentary airport shuttle service to simplify your travel plans. Recharge in our spacious rooms and suites with cozy linens, modern TVs, work areas, and free Wi‑Fi. Satisfy your appetite at The Bistro, our on‑site restaurant, with breakfast and dinner options, Starbucks® coffee, and evening drinks. Stay active in our 24‑hour fitness center or hike nearby at the Sandia Mountains.

Whether traveling for business or leisure, enjoy easy access to top attractions near our hotel, including ABQ Bio Park Zoo, Isleta Amphitheater, and the University of New Mexico. Explore beautiful southwestern scenery at the Rio Grande, admire Old Town's historic adobe houses, and browse Albuquerque's Nob Hill neighborhood. Host meetings and events in our venues with multiple setup options, catering, and AV equipment.

No matter what brings you to New Mexico, get more out of your stay at Courtyard Albuquerque Airport. Our goal is to make every guest feel t sets us apart is our team‑oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand‑up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service.

Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people‑first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!