Housekeeping Supervisor

Housekeeping Supervisor - MCR Hotels - Residence Inn Albuquerque Airport

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Guest Relations:
  Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use:
  Use the guests’ names whenever possible.
• Guest Satisfaction:
  Work to contribute to great guest satisfaction scores.
• Recovery:
  Handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge:
  Strong knowledge of all features and amenities.
• Events:
  Support all groups and events at the hotel.
• Technology:
  Understand relevant technology for the role.
• Phone Etiquette:
  Answer calls with friendly service using the approved greeting.
• Spotless Cleanliness & Sparkling Clean Work spaces:
  Keep all areas clean and well-organized.
• Pitching In:
  Clean guest rooms and public spaces as needed to maintain organization and safety.
• Hospitality While Cleaning:
  Greet guests while cleaning.
• Checklists to 100% Accuracy:
  Complete all operational checklists accurately and on time.
• Shift Handover Reports:
  Provide accurate and timely handover reports.
• Flawless Uniform:
  Wear a clean, approved uniform, be well-groomed, wear a nametag and smile.
• Communication:
  Communicate clearly, honestly, professionally.
• Can-Do Attitude:
  Stretch beyond traditional role to meet business/generic guest needs.
• Collaboration:
  
  Work with all team members to create a welcoming environment.

Responsible for cleaning/preparing efficient operations of rooms, front/back of house, public areas, and laundry. Assume duties of Executive Housekeeper in their absence, including daily management of staff. Clean guest rooms and public spaces on days not covering Executive Housekeeper duties.

• Manage Guest Request Log:
  Review and proactively address requests.
• VIP Management:
  Monitor all VIPs, special guests, and requests.
• Oversee Housekeeping Team:
  Conduct daily stand-ups.
• Room Inspection:
  Inspect rooms and public spaces for quality and cleanliness.
• Storage Rooms:
  Maintain organization and cleanliness of storage, mechanical, housekeeping closets, main laundry room.
• Pre-Cleaning Duties:
  Stock guest supplies, cleaning supplies, linen for cart set-up.
• Trash and Linen Removal and Replacement:
  Remove trash, replace bed linens, replenish supplies.
• Deep Cleaning:
  Conduct deep cleaning activities as needed in conjunction with maintenance.
• Departmental Meetings:
  Conduct daily meetings with staff when absent Executive Housekeeper.
• Supply Management:
  Maintain required stock and order monthly/quarterly.
• Inventory:
  Conduct monthly and quarterly inventories.
• Maintenance Requests:
  Monitor work orders, submit to Engineering, follow up.
• Status Reports:
  Balance and clear room status nightly, resolve discrepancies.
• Lost and Found:
  Maintain and monitor Lost and Found procedures.
• Chemical Safety:
  Monitor proper use and compliance with hazardous chemicals per OSHA.
• Key Control:
  Maintain key control system for the department.

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

• Management Performance Ratings

• Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Supervisory experience preferred.
• Can-Do Attitude:
  Positive attitude and willingness to learn.
• Ability to Follow Guidelines:
  Understand and follow established guidelines.
• Handle Pace and Pressure:
  Work well under stress.
• Listening, Conflict Resolution:
  Effective at listening and resolving concerns.
• Communication
  
  Skills:
  
  Convey information and ideas clearly.
• Hospitality and Guest Service:
  Desire to serve all guests.
• Age Requirement: 18 years old or older.
• Schedule and Travel:
  Willing to work varied schedule including evenings, nights, weekends, holidays.
• Clock-in/Out:
  Arrive on time, never work off the clock.
• Breaks:
  Clock in/out for breaks at designated time.
• Call Outs:
  Provide notice as directed by supervisor.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Type on and operate computers and other office machinery or devices; do 10-key operation and data entry; dial a telephone; manually manipulate objects, handles, tools, and/or controls.
• Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel.
• Inspect and visually observe details at close range (within a few feet) and from long range.

Note:

This job description in no way states or implies that…