Houseperson

AGE REQUIREMENT

AGE REQUIREMENT: 18 years or older

Responsible for maintaining the physical appearance, safety, and cleanliness of the Isleta Resort and Casino’s hotel facility while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Maintains the cleanliness of the lobby area, elevator landings, guest room hall ways, flooring and carpeting, interior windows, mirrors, picture frames, and counter tops.
• Wipes down all surfaces in public space areas.
• Removes garbage from all guest rooms’ garbage cans and discards in loading dock.
• Runs linens to and/or from housekeeping to floors.
• Runs linens from laundry to housekeeping and then returns soiled laundry to the laundry department.
• Bags and labels all bio-hazard linen and reports to laundry department.
• Responds to guests’ requests and questions in a calm, professional, and courteous manner.
• Maintains a clean, safe, stocked, and well organized work area.
• Assists Guest Room Attendants as required.
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• Removes soiled linens and towels and stores on back landings.
• Removes all room service trays from guestroom hallways and/or corridor and distributes and calls appropriate personnel.
• Occasionally performs other duties as assigned. Other duties may include those of the Room Attendant, Laundry Attendant or Hotel Porter when necessary.

None

• High School Diploma or General Educational Degree (GED) equivalent, preferred.
• One (1) year hotel experience (Housekeeping/Custodial) preferred.

• Must be able to acquire and maintain Non-Key Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

• Must be willing to cross train and learn about other positions.

• Must be able to take direction and feedback well.
• Must possess moderate computer skills and be able to operate a 10-key calculator and Microsoft applications and software.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, clear and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when…