Room Inspector

Overview

AGE REQUIREMENT: 21 years or older

Position Summary: Responsible for assisting Hotel-Housekeeping Management in conducting daily visual cleanliness and sanitation inspections on all turning hotel rooms prior to being released for sale. Promotes and exhibits World Class Guest Service to all the Isleta Resort and Casino employees and guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Perform open and closing procedures for the Housekeeping department in the absence of the Executive Housekeeper and/or Housekeeping Supervisor.
• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
• Work with and train room attendants to ensure daily tasks are completed timely and accurately.
• In the event that a room will not be released until it meets standards of cleanliness and brand requirements.
• Inspect housekeeping carts and storages to ensure that they are properly stocked.
• Support room attendants by cleaning and stripping guest rooms as needed
• Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status.
• Fill out work order tickets as needed and ensure unacceptable rooms are not released back to inventory until items are addressed
• Ensure lines of communication are open.
• Ensure work area is clean when finished.
• Maintain daily paperwork.
• Greets, interacts and assists, both, internal and external guests in a professional manner to foster and promote a cooperative and harmonious work environment.
• Seeks to provide refined luxury services to ensure guest satisfaction.
• Coordinates turn-down services and other special requests.
• Maintains confidentiality of departmental affairs.
• Maintains the integrity of the Guest Room Inspection Program.
• Operates a smooth, efficient, and cost effective operation to including, but is not limited to, labor management, supervision of all aspects of services, and inventory controls.
• Responds to all guest’s requests and complaints in an immediate and professional manner.
• Works closely with supervisory and managerial staff to develop overall skills and growth.
• Ensures hotel Isleta Resort and Casino and equipment are properly used and maintained
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• Occasionally performs other duties as assigned requested by Supervisor and / or Manager.

None

• High School Diploma of General Educational Degree (GED) equivalent, preferred.
• Two (2) years Room Attendant, Room Inspector, and/or Housekeeping Supervisor experience, required.
• Previous experience at a Four (4) Diamond Resort, preferred

• Must be able to acquire and maintain Non-Key Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

• Must be able to take direction and feedback well.
• Must be able to accurately complete assigned duties with attention to detail, follow through and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must…