Room Attendant

AGE REQUIREMENT

AGE REQUIREMENT: 18 years or older

Responsible for maintaining the cleanliness of the guests’ rooms and common areas while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employee and guests.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Ensures, both, occupied and vacant guestrooms are cleaned and maintained properly in a timely manner and as appropriate and in accordance with all Housekeeping standards.
• Sanitizes all guest bathrooms entirely with the appropriate chemicals.
• Replenishes all amenities linen and terry items.
• Sanitizes vacuums, wipe downs, and dresses all the guests’ room in a manner that is visually pleasing and consistent while adhering to established guest service standards.
• Makes beds to meet appearances and standards as demonstrated.
• Maintains the cleanliness of all guestrooms and bathrooms to include all inside windows and mirrors.
• Identifies and reports all missing, damaged, and/or substandard furniture, fixtures, and equipment in a timely manner and as appropriate.
• Ensures all electronic devices are working properly.
• Evaluates work assignments and prioritizes work load according.
• Ensures all guestrooms are completed with correct status at the end of the day, to include any and all information for input into guest history file.
• Organizes supply closets and work areas to allow the housekeeping department is operational and consistently able to meet efficient standards.
• Return and completes documentation of all articles left by guest to lost and found. Adheres to “do not disturb policy.”
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• Occasionally performs other duties as assigned. Other duties may include those of the Laundry Attendant, Hotel House person or Hotel Porter when necessary.

None

• High School Diploma or General Educational Degree (GED) equivalent, preferred.
• One (1) year Room Attendant experience, preferred
• Previous experience at a Four (4) Diamond Resort, preferred.

• Must be able to acquire and maintain Non-Key Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

• Must be able to take direction and feedback well.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive…