Assist General Manager

POSITION SUMMARY The Assistant General Manager (AGM) supports the General Manager in leading the day-to-day operation of a select-service hotel. This is a highly visible, hands-on leadership position responsible for guest service, front office operations, housekeeping coordination, breakfast or limited food-and-beverage service where applicable, property condition, staffing, financial controls, safety, and brand standards. The AGM regularly works alongside operating teams, serves as Manager on Duty, and may act as the senior property leader in the General Manager’s absence.

LEGACY HOSPITALITY CARE VALUESOur culture is guided by CARE. Leaders are expected to model these values in every interaction.

Compassion – Treat guests and coworkers with kindness and consideration.

Authenticity – Be genuine, honest, and accountable.

Respect – Value people, differences, property, and the work of others.

Empathy – Listen, understand, and respond thoughtfully.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Assist the General Manager with daily hotel operations, business planning, service standards, financial performance, and execution of company and brand requirements.

Serve as Manager on Duty and provide hands-on operational coverage at the front desk and in other departments when business needs require.

Lead, coach, schedule, and support front desk, housekeeping, breakfast/food-service, maintenance, and other assigned employees and supervisors.

Participate in recruiting, interviewing, onboarding, training, performance management, corrective action, and employee development within assigned authority and company policy.

Monitor arrivals, departures, occupancy, room status, guest requests, loyalty recognition, groups, and special situations to support a smooth guest experience.

Resolve guest concerns promptly and professionally, authorize appropriate service recovery within established guidelines, and identify recurring service issues.

Coordinate closely with Housekeeping to support room readiness, cleanliness standards, productivity, inspections, linen controls, and public-area condition.

Oversee or support complimentary breakfast, market, beverage, or other limited food-service operations where applicable, including sanitation, inventory, presentation, and food-safety standards.

Inspect guest rooms, public areas, exterior areas, back-of-house spaces, and operating equipment; follow up on cleanliness, maintenance, safety, and presentation concerns.

Coordinate maintenance priorities, preventive maintenance, vendor access, life-safety concerns, and out-of-order room recovery.

Prepare and review schedules and staffing plans based on occupancy, arrivals, departures, forecasted demand, productivity targets, and applicable wage-and-hour requirements.

Review daily reports, occupancy, ADR, RevPAR, labor, payroll, expenses, guest scores, cash controls, accounts, and other operating metrics.

Assist with budgets, forecasts, purchasing, inventory, invoice review, cost controls, and revenue or expense improvement initiatives.

Maintain appropriate cash-handling, key-control, credit-card, privacy, loss-prevention, and internal-control procedures.

Support local sales efforts and coordinate operational details for groups, negotiated accounts, meetings, and community relationships as assigned.

Respond to emergencies, security matters, guest incidents, employee injuries, building issues, and business interruptions and ensure appropriate documentation and escalation.

Conduct shift meetings, training, inspections, and safety activities as assigned.

Maintain confidentiality of guest, employee, financial, and company information.

Perform other job-related duties and special projects as assigned.

REQUIRED QUALIFICATIONS High school diploma or GED…