Data Center Technician II

Overview

Nisga'a CIOPS provides hands‑on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The Data Center Technician II is responsible for the maintenance, support, and efficient operation of data center infrastructure. This mid‑level role involves hands‑on work with hardware installations, network configurations, monitoring systems, troubleshooting issues, and providing general support to ensure the continuous operation of data center facilities. The technician works with various teams, ensuring high availability, uptime, and performance of all systems housed within the data center.

Essential Job Functions:

• The Data Center Technician shall provide support for the DOC, the ADC and all associated infrastructure components and processes to ensure that all software, hardware, and other infrastructure components are inventoried, monitored and maintained in accordance with OIMT standards
• Escort visitors to include 3rd party vendors in the OIMT secure areas.
• Data Center Technician shall ensure that all visitors sign in and are aware of and follow all OIMT and visitor policies and procedures.
• Work with and propose to the Federal Data Center Manager on the design, improvement and implementation of ADC policy, processes, procedures and SOPs in writing and in the accepted OIMT format within an agreed upon timeframe.
• Perform Service Desk activities such as answering customer phone calls/emails/fax, after‑hours from the regular scheduled Service Center support as described in the
  
  Functional Area
  
  2 Task 1 (Service Center task). This is to provide a limited 24x7x365 Service Desk capability.
• Assists the Federal Data Center Manager with customer relationship management for OIMT and its internal/external Data Center customers.
• Responsible for the collection/analysis, authoring, and communication of requirements with these entities.
• Communications, written or oral, must be articulate and professional.
• Perform some of the functions as outlined in
  
  Functional Area
  
  1, Task 3 (systems administration task) as it relates to systems specific to the management of the datacenter infrastructure, security and access. The tasks will be consistent with position level.
• Perform 24x7x365 monitoring for network resource outages and Enterprise/Data Center applications, servers, etc.
• Network monitoring and application/server monitoring shall be done via government supplied monitoring tools.
• Perform facilities monitoring of the physical infrastructure of the data center for items such as power consumption, power outages, HVAC performance, humidity alarms, security cameras, UPS, fire systems, etc.
• Monitoring will be done via physical inspections and via government supplied monitoring tools, such as Nlyte.
• Open tickets for monitoring and outages, whether system or network related, and ensure tickets are assigned to the proper group(s) for resolution.
• Document current procedures which relate to the management and operations of the ADC.
• Work with other staff in developing and documenting new procedures which relate to the management and operations of the ADC.
• Collaborate and coordinate with customers for server, network, storage, and infrastructure equipment placement, installation, and provide maintenance and troubleshooting as required.
• Install/uninstall, troubleshoot/resolve power and network connections for server, infrastructure components, or systems.
• Regularly verify functionality of key infrastructure and remote access systems.
• Monitor data center infrastructure, computer hardware and operating systems performance using support applications.
• Create and support special reporting capabilities and interfaces to infrastructure monitoring/management systems.
• Confer and coordinate with system manufacturer’s representatives to diagnose equipment problems as appropriate.
• Assist with accurately documenting complex Storage Arrays and Local Area Network (LAN) fiber optic, as well as copper data communications, within ADC Assist with troubleshooting complex Storage Arrays and Local Area Network fiber optic, as well…