IT Analyst

About CAC

The Center for Action and Contemplation (CAC) exists to support transformation and inspire loving action in the world through the teaching of Christian contemplative wisdom and practices. Internally, we are working to create a healthy work environment that is grounded in the values of the tradition that we represent. Our mission drives us forward, but our team is at the heart of everything we do.

Are you someone who enjoys solving technical challenges and helping people thrive through technology? The Center for Action and Contemplation (CAC) is seeking a collaborative, people-centered IT Analyst to join our IT Operations team.

In this role, you’ll help ensure CAC’s systems run efficiently and securely while providing thoughtful, hands‑on support to our staff and partners. You’ll troubleshoot issues, assist with onboarding, maintain documentation, and contribute to ongoing IT improvements. Beyond technical ability, we’re looking for someone who listens deeply, communicates clearly, and brings a patient, curious, and service‑oriented approach to their work.

This is a hybrid role based in Albuquerque, NM, with at least two days per week onsite. Relocation assistance is available.

• You’re energized by helping people and solving problems and you can explain technical concepts in clear, simple language.
• You bring a calm, patient, and personable presence when working with individuals of varying technical comfort levels.
• You’re proactive, organized, and reliable, with a natural curiosity and a growth mindset.
• You’re collaborative and team‑oriented, yet confident working independently.
• You take initiative, follow through, and see challenges as opportunities to learn.
• You’re mission‑driven and drawn to CAC’s values of humility, compassion, and wholeness.

• Serve as the first line of IT support across Mac and Windows environments, both in-person and remotely.
• Support onboarding and offboarding, including account setup, equipment provisioning, and IT orientation.
• Administer and troubleshoot systems such as Microsoft 365 (Entra , Exchange, Teams, etc.), Asana, Zoom, and other SaaS platforms.
• Manage and maintain MDM (Mobile Device Management) tools such as Mosyle, Addigy, or Intune.
• Support internal events and video conferencing setup.
• Collaborate with the IT Operations Manager on system improvements, process documentation, and larger IT projects.
• Assist with IT asset management including inventory, procurement, and hardware decommissioning.
• Contribute to IT security and compliance initiatives, reporting any concerns promptly.
• Partner closely with teams across CAC including People Operations, Production, and the CRM team to ensure seamless technology experiences.
• Bring forward a proactive, consultative mindset to anticipate needs and improve how IT support is delivered.

• Bachelor’s degree in IT, Computer Science, or related field and 3+ years of IT support experience
  (An associate degree with equivalent professional experience will also be considered.)
• Proficiency with macOS and Windows operating systems.
• Experience with Microsoft 365 administration (Entra , Exchange, Teams).
• Familiarity with MDM platforms (e.g., Mosyle, Addigy, Intune).
• Working knowledge of SaaS platforms such as Asana, Zoom, and password management tools.
• Basic understanding of AI tools and associated risks.
• Strong interpersonal and communication skills, especially with non‑technical users.
• History of excellent customer service and relationship building.
• Demonstrated ability to troubleshoot, take initiative, and follow through on responsibilities.

• Based in or willing to relocate to Albuquerque, NM (relocation assistance available).
• Hybrid work: minimum of two days per week onsite.
• Ability to remain at a computer for extended periods.
• Ability to lift and carry up to 15 pounds occasionally.
• Clear English communication (spoken and written).

• Mission curiosity and interest in CAC’s contemplative or spiritual work.
• Experience with Apple Support or other customer‑facing technical roles.
• Familiarity with IT architecture and best practices.
• Experience documenting systems and…