Core IT Svcs Splst,Sr

Requisition Details

Requisition : req
34288

Working Title: Core IT Svcs Splst,Sr

Position Grade: 16

UNM IT is looking for a Senior Core IT Services Specialist (AI Architect) to help develop and guide university adoption of AI services collaboratively across campus. This position will report to UNM's Director of Enterprise Applications and work in a department that is passionate about empowering students, staff and faculty to participate in higher education through the ethical and effective adoption of technology.

Technology is playing an increasing role in the delivery of education and improvements in administrative services resulting in the rapid expansion of technology in higher education and the transformative impacts of artificial intelligence on our UNM Community. The success of this position will depend on collaboration and partnership including regular interactions with students, faculty, and staff positions across a wide variety of offices.

• Developing enterprise Large Language Model (LLM) services across a range of university functions. These include the use of AI for data and analytics, process automation, creation of bots and agents, and professional AI service access for students, faculty, and staff.
• Identifying AI platform/tools and process efficiency use cases for implementation
• Developing AI guidance, training, and documentation.
• Investigating opportunities for AI integrations and roll outs of embedded AI features within existing administrative technology systems.
• Working collaboratively across UNM IT and the institution to ensure that AI strategies and plans are implemented in an ethical and effective manner that promotes UNM's institutional goals for teaching, research, patient care, and community service.
• Serving as an ambassador for AI opportunities and digital transformation efforts within Applications and other areas reporting to the Director of IT Applications.
• Serve as the resident expert in the application of AI and Large Language Models to support administrative processes and units, providing technical leadership and guidance to faculty, staff, and students across the University of New Mexico.
• Work with AI leads in other IT director areas to design, implement, and support innovative AI-driven services and solutions to support departments and processes within the academic environment.
• Collaborate with university stakeholders to identify and evaluate opportunities for integrating artificial intelligence into existing technologies and processes and refine guidance and policy to support ethical and effective adoption of AI tools.
• Develop and deliver training materials and workshops on AI tools to faculty, staff, and student users.
• Conduct research and provide recommendations on emerging trends in AI, process automation and technology to inform strategic planning and continuous improvement initiatives.
• Customize, configure, and troubleshoot technology platforms, including AI-enabled applications, to meet the evolving needs of the UNM community.
• Contribute to the development and documentation of technical procedures, best practices, and user guides related to academic and AI technologies.
• Participate in cross-functional project teams, supporting the implementation and scaling of AI initiatives within the university's academic infrastructure.
• Ensure compliance with data privacy, accessibility, and ethical guidelines in the deployment of Applications and AI solutions, ensuring that humans are in the loop for impactful decisions.

• Must pass a pre-employment criminal background check.
• May be required to pass post-offer, pre-employment physical examination and medical history check.

Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.