Technical Analyst

Position: Technical Analyst 2

Technical Analyst 2

The University of New Mexico Information Technologies seeks a Technical Analyst 2 to join the Workstation Operations Team that is part of the Campus Outreach & Engagement program. The ideal candidate will have experience managing Microsoft and Apple endpoints in a complex enterprise that supports a range of services and use sophisticated directory-based management tools such as SCCM/Intune, JAMF, with collaboration tools such as Bomgar/Teams/Zoom.

The candidate will be part of a diverse team of technicians with a wide range of technical skills; all focused on the same goal and mission of making the university enterprise better than yesterday.

Duties and Responsibilities:

Provides workstation & printer support as part of “managed workstation program” for over 25 departments and Campus Outreach and Engagement collaborators.

Provides Tier2 level enterprise support for Microsoft 365, Antivirus, print server and classroom/lab support for all UNM users who are not supported by department IT.

Provides centralized enterprise support for ~600 Macs in JAMF and ~3000 Windows systems in SCCM.

Provides SME level support for JAMF/SCCM/M365 services. Performs as escalation point for Campus Outreach departments.

Creates images in SCCM/JAMF and deploys new equipment to managed workstation customers.

Performs Active Directory (AD) OU administration and management for all managed workstations customers.

Supervises student employees and serves as technical escalation point for other team members on various projects and tasks.

Assists in management of daily ticketing queue and assigns tickets to student employees.

Installs, configures, maintains, and supports complex systems for managed customers.

Provides network troubleshooting for workstations as it relates to AD, LDAP, DNS, DHCP, SMB/AFP shares.

Documents processes and procedures and publishes them in a central location.

Maintains current and up-to-date knowledge with respect to relevant technologies, equipment, and/or systems.

Take lead for UKG Time Clock Management as well as training others in support.

Will be lead for Surplus processes in coordination with Property Accounting, to include training other technicians in the surplus processes

See the Position Description for additional information.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications

Bash/zsh

Microsoft 365 administration

Microsoft Intune (including Autopilot)

Microsoft System Center Configuration Manager (SCCM)

JAMF Pro

UKG Console Device Management

Power Shell

Windows 11 and macOS 10.14+

Windows File/Print Services

Additional Requirements

Applications need to include a complete professional work history with dates and hours worked.

Campus

Main - Albuquerque, NM

Department

IT Campus Outreach & Engagement (362A)

Employment Type

Staff

Staff Type

Regular - Full-Time

Term End Date Status

Exempt

Pay

Monthly: $4,236.27 - $5,950.53

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

For Best Consideration Date

1/9/2026

Eligible for Remote Work

No

Application Instructions

Only applications submitted through the official UNMJobs site will be…