Technical Analyst

Technical Analyst 2

The University of Mexico Division of Information Technologies seeks candidates for a Technical Analyst 2 position. The successful candidate will join a high‑caliber team of professionals in the Information Technologies department in the Operations Team. The Technical Analyst 2 position will lead projects to upgrade enterprise applications (on‑premises and cloud‑based) to ensure the application itself and the underlying infrastructure is up‑to‑date, secure, and delivering the most value to our end users.

Operational support consists of monitoring incoming requests and escalated support for process & workflow migration, and production issues. The ideal candidate will have strong communication, technical, and organizational skills; excellent problem‑solving skills; and solid customer support skills to support a diverse customer base.

• Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex ERP systems
• Coordinate the execution of business cycle events
• Perform day‑to‑day operational activities
• Lead the workflow process migration for our ERP system
• Perform as the Technical Lead for internal applications projects to improve our systems, processes, and practices
• Provide escalated support to IT applications incidents
• Work closely with multiple offices across campuses to assist with applications upgrades
• Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
• Advocate for continual improvement of the division by offering recommendations on processes and existing systems
• Analyze and solve problems of moderately advanced complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community
• Provide a wide range of in-depth technical assistance to departmental users and/or support staff
• Provide after‑hours support based on the on‑call rotation

• Bachelor’s degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified
• Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year‑for‑year basis

• Experience working with ERP systems
• Strong communication, team, customer relations, and organizational skills
• Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
• Experience working closely with customers to understand their needs and translating those needs into technical solutions
• Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance
• Experience solving problems with creative solutions
• Experience using basic commands in the Unix shell
• Experience working in Cloud/on‑premises hosted environments
• Demonstrated ability to work in a fast, paced structured environment
• Experience working with vendors to resolve issues and gather system requirements
• Demonstrated ability to document applications promptly and contribute to knowledge bases
• Ability to self‑manage time when assigned multiple incidents/SRs
• Ability to listen to feedback and adjust plans accordingly
• Adaptable and flexible with change

• Specialty licensure/certification may be required, as specified by the department
• Successful candidate may be subject to a criminal background check prior to starting work

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. Benefits home page for more information.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a third‑party site, please visit UNMJobs to submit an application. Include…